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Contributor II
May 28, 2019

When will Alexa "Routines" become available?

  • May 28, 2019
  • 67 replies
  • 12558 views
I love my Sonos Beam w/ Alexa, but it really sucks that a lot of baseline Alexa functionality doesn't work w/ Sonos. For example, I want to set a Routine that shuts off my TV, dims the lights, and plays Jazz music from Pandora at volume 10. I can easily setup this Routine on my iPhone, but Alexa on Sonos doesn't support it at all, which is incredibly annoying.

Does your engineering team have a roadmap or timeline to adopt more of the standard or baseline Alexa functionality, like Routines?
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67 replies

Lyricist III
March 13, 2020

I have called Sonos UK support today to see if there is any progress for Alexa Routines, they were very polite and apologetic, but unfortunately they still have no development plan to support this.

Just a reminder that Bose implemented support for Alexa routines in their Feb 2019 firmware, after being notified about the issue in October 2018.

Contributor I
March 13, 2020

I have called Sonos UK support today to see if there is any progress for Alexa Routines, they were very polite and apologetic, but unfortunately they still have no development plan to support this.

Just a reminder that Bose implemented support for Alexa routines in their Feb 2019 firmware, after being notified about the issue in October 2018.

If you read the post right above yours, you’ll see there’s a work around.

Lyricist III
March 13, 2020

I have called Sonos UK support today to see if there is any progress for Alexa Routines, they were very polite and apologetic, but unfortunately they still have no development plan to support this.

Just a reminder that Bose implemented support for Alexa routines in their Feb 2019 firmware, after being notified about the issue in October 2018.

If you read the post right above yours, you’ll see there’s a work around.

Thank you, but I’m still expecting Sonos to implement full support for Alexa routines.   As these are voice enabled devices, I expect Sonos to be on top of the latest developments in this field, and on this issue they are extremely slow.   Remember its not that it can’t be done, as Bose implemented this relatively quickly.

Contributor III
March 13, 2020

Can't get any routines that I've made myself.

Routines that are available in the alexa app do work.

Strange...

Contributor III
March 14, 2020

I have called Sonos UK support today to see if there is any progress for Alexa Routines, they were very polite and apologetic, but unfortunately they still have no development plan to support this.

Just a reminder that Bose implemented support for Alexa routines in their Feb 2019 firmware, after being notified about the issue in October 2018.

If you read the post right above yours, you’ll see there’s a work around.

Thank you, but I’m still expecting Sonos to implement full support for Alexa routines.   As these are voice enabled devices, I expect Sonos to be on top of the latest developments in this field, and on this issue they are extremely slow.   Remember its not that it can’t be done, as Bose implemented this relatively quickly.

So you’re saying Alexa routines don’t work with Sonos ?
How come the standard routines do work ?
e.g. Alexa, good morning”, gives me exactly what the routine describes it does.

Although now it doesn’t work anymore, I’ve tested the google assistant yesterday, then reverted back to Alexa, but now the standard routines don’t work anymore, Also the Radio 2 skill, works only with “open radio 2” or “start radio 2” and gives me the right station ( VRT Radio 2 Antwerpen ),
“play radio 2” gives me BBC Radio 2, before Google assistant that also worked fine.
:(  :(

Enthusiast II
April 7, 2020

I came here after searching for an answer to this, April 2020.

 

Trying to trigger a simple morning routine like

1: switch on all LIFX lights

2: play a playlist

 

from my Move or Sonos One and Alexa immediately replies with this “Audio actions not supported”...BUT she does run the routine, the lights come on and the playlist plays.

 

I see no way to set what room or Sonos device to have Alexa play the music from, but it seems to play fine from every room and the Alexa routine does work fine.

 

The error message doesn’t seem to stop the Alexa routine from running. It’s just very clunky and awkward to listen to an error message every morning after running the routine.

 

seems this should be fixed by Sonos by now. If you advertise Alexa support or Alexa works with this device, then it’s misleading when it does not work.

UKMedia
April 7, 2020

I came here after searching for an answer to this, April 2020.

 

Trying to trigger a simple morning routine like

1: switch on all LIFX lights

2: play a playlist

 

from my Move or Sonos One and Alexa immediately replies with this “Audio actions not supported”...BUT she does run the routine, the lights come on and the playlist plays.

 

I see no way to set what room or Sonos device to have Alexa play the music from, but it seems to play fine from every room and the Alexa routine does work fine.

 

The error message doesn’t seem to stop the Alexa routine from running. It’s just very clunky and awkward to listen to an error message every morning after running the routine.

 

seems this should be fixed by Sonos by now. If you advertise Alexa support or Alexa works with this device, then it’s misleading when it does not work.

 

As a work around, I use IFTTT for the playing of a Playlist within a Routine which stops this annoying message.

My post here shows how to set-up IFTTT for a different issue with BBC radio stations but the same approach will resolve your issue: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/step-by-step-guide-to-play-bbc-radio-station-via-voice-control-6834993

Just insert your Playlist instead of the radio station in each step.

Remember: Sometimes Red Wine helps :)
Contributor III
April 7, 2020

Before I also had some routines that worked and also had the "“Audio actions not supported” message, 

but after trying out the google assistant I reverted back to Alexa, but none of the routines work anymore, even the standard routines do nothing.

I hope someday full routines support will come out.

UKMedia
April 8, 2020

Before I also had some routines that worked and also had the "“Audio actions not supported” message, 

but after trying out the google assistant I reverted back to Alexa, but none of the routines work anymore, even the standard routines do nothing.

I hope someday full routines support will come out.

I suspect that this isn’t a Sonos issue.  Have you opened the routines and checked that the Actions are still correctly listed?  Sometimes Alexa will delete Actions when a Skill is removed.

Remember: Sometimes Red Wine helps :)
Contributor III
April 8, 2020

Before I also had some routines that worked and also had the "“Audio actions not supported” message, 

but after trying out the google assistant I reverted back to Alexa, but none of the routines work anymore, even the standard routines do nothing.

I hope someday full routines support will come out.

I suspect that this isn’t a Sonos issue.  Have you opened the routines and checked that the Actions are still correctly listed?  Sometimes Alexa will delete Actions when a Skill is removed.

Apart from de-registering the Sonos speaker from my Amazon account, I've tried everything.

(Deleted the Alexa app, deleted the Sonos app, installed everything again. Still didn't work.)