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Bojsen
Contributor II
Dec 2, 2017 4:30 PM UTC
Answered

Voice service: Not available in your country??

Just bought a Sonon One in Singapore - It is advertised to have Alexa voice service but upon setup the app simply state: Voice service, not available in your country?

Is this correct, how do i get it activated?

Right now the Sonos One - is no different from my Sonos Play 1 that i wanted to upgrade.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jun 12, 2019 12:36 PM UTC
    If you are trying to get voice services to function in an unsupported region, sadly we are unable to advise how to do this.
    The information does exist on our Community and while others have managed to get it to work, we are unable to endorse these methods.

    In addition, we are not permitted to point you towards them.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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    35 replies

    UKMedia
    UKMedia
    Dec 2, 2017 6:10 PM UTC
    Voice Control via the Sonos One is only supported in US, UK and Germany at present.
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    Remember: Sometimes Red Wine helps :)
    imgod2
    imgod2
    Lyricist III
    Dec 9, 2017 2:18 PM UTC
    Same.. Just bought the Sonos One.. Unable to connect and setup to Alexa, because the Voice Service option is not available.
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    jgatie
    jgatie
    Dec 9, 2017 3:10 PM UTC
    It is made very clear in the Alexa Blog announcement that it is currently only available in the US, UK and Germany.

    Connect Alexa to any Sonos speaker.
    Starting today in open beta in the US, UK and Germany, you can wirelessly connect your speakers to an Amazon Echo or Echo Dot and control the music around your home—simply by speaking. This update works with all existing Sonos speakers, so it doesn’t matter whether you bought a Play:1 two years ago or a Playbase two weeks ago.


    http://blog.sonos.com/en/alexa-meet-sonos/
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    Christine1066
    Lyricist III
    Dec 10, 2017 7:09 AM UTC
    I'm in Cyprus and have the same problem. This product was shipped to Cyprus but Alexa doesn't work I get a message "Voice Services Not Available in Your country" Any idea when it will be available in Cyprus?
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    redwall
    Lyricist I
    Dec 10, 2017 1:54 PM UTC
    So annoying! I have the same issue in Sweden. I don’t even want a Swedish voice service, I want an English one. I have 5 Sonos speakers and just want to control them via Alexander echo dot. And play Spotify I have the sonos skill installed on Alexa and seems the only misssing part is sonos allowing voice service.

    Is this going to be globally released to other countries at any time? Or do we need to start looking at other hard wired solutions ?
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      imgod2
      imgod2
      Lyricist III
      Dec 10, 2017 4:58 PM UTC
      Change your Sonos country profile to USA, and then proceed to setup Voice Services to add Alexa. It will work once you do that.
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        VijayS
        Lyricist III
        Dec 11, 2017 9:39 AM UTC
        Change your Sonos country profile to USA, and then proceed to setup Voice Services to add Alexa. It will work once you do that. tried this , not working
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        elipsoid
        Contributor I
        Dec 11, 2017 2:37 PM UTC
        Czech Republic should be now officially supported by Alexa. I expected to be able to just turn on voice services in my One. But seems like I will have to wait for Sonos to enable it. Can we get a comment on how this will resolved? I bought the One because I expected Amazon to enable Alexa in my country soon, but if it needs to be enabled by Sonos, I fear this might never happen.
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          VijayS
          Lyricist III
          Dec 12, 2017 4:15 AM UTC
          Czech Republic should be now officially supported by Alexa. I expected to be able to just turn on voice services in my One. But seems like I will have to wait for Sonos to enable it. Can we get a comment on how this will resolved? I bought the One because I expected Amazon to enable Alexa in my country soon, but if it needs to be enabled by Sonos, I fear this might never happen.

          Unfortunately Sonos,

          Not transparent on country wise implementation status
          No solid project plan they are confident enough to share with customers.
          In India Alaxa active from Oct-end, all we got is some vague response from Sonos with no reason for why it is not active.

          Had I been in this forum before I made my purchase decision, I wouldn't have bought Sonos. Not because of product quality only because of transparency and the way which they deal with customer.

          Hope the words of Mahatma Gandhi reaches to Sonos management ,

          "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so" - MK Gandhi.
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            Christine1066
            Lyricist III
            Dec 14, 2017 4:41 AM UTC
            Change your Sonos country profile to USA, and then proceed to setup Voice Services to add Alexa. It will work once you do that. tried this , not working
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