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Paul_231
Contributor I
Feb 2, 2020 4:04 PM UTC
Answered

Upgraded my SONOS system and now Alexa won't play Pandora stations

So I took SONOS up on their 30% off upgrade offer, bricked 4 devices and added two Beams and 4 more SONOS One 2nd Gen speakers.  I already had 2 SONOS One 1st Gen speakers.  Now Alexa won’t play Pandora upon request.  I ask, “Alexa, play Enya radio on Pandora” and I get the response “Enya radio on Pandora”.  But nothing happens.  I discovered if I state immediately after the response, “Alexa, play” then the music will actually start playing.  Yes, it’s a work around, but still annoying since the system worked perfectly before my expensive upgrade to the latest technology to make SONOS happy.  I’ve deleted the Pandora skill and re-added it … restarted everything … nothing helps.

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    Paul_231Answer
    Contributor I
    Feb 2, 2020 11:13 PM UTC

    And now, suddenly and mysteriously, it is working.

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    2 replies

    Paul_231AuthorAnswer
    Contributor I
    Feb 2, 2020 11:13 PM UTC

    And now, suddenly and mysteriously, it is working.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Feb 2, 2020 11:44 PM UTC

    Might be IP address issues, they tend to come and go but power failures and updates seem to trigger them. If you assign your Sonos devices static/reserved IP addresses from your router’s DHCP page that should end any IP related issues.

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