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egvalfre
Contributor I
Nov 14, 2017 3:48 PM UTC
Question

Update not working on any devices (iMac, iPhone, iPad)

Got the new Sonos One and attempted to add to system. I have app 8.1.1 on all devices. After connecting to my system, the app said I need an update. Continuous recycling through that process.
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    Erkan49
    Erkan49
    Lyricist I
    Nov 14, 2017 7:17 PM UTC
    When will it come to apple store do u think?
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Nov 14, 2017 7:32 PM UTC
    When will it come to apple store do u think?
    Soon.

    It should have been live already. The team is working on it right now to see what's going on.
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    funkynugget
    Lyricist I
    Nov 14, 2017 9:26 PM UTC
    Just downloaded 8.2 but still getting the updated app loop 😞
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Nov 14, 2017 9:33 PM UTC
    Just downloaded 8.2 but still getting the updated app loop :(
    Can you double check in the Sonos App under Settings > About Sonos that everything is running 8.2? That includes all of your Sonos devices and controllers.
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    Erkan49
    Erkan49
    Lyricist I
    Nov 14, 2017 10:03 PM UTC
    What is amazon account? I need to log in on that. Never heard of it before
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Nov 14, 2017 10:32 PM UTC
    What is amazon account? I need to log in on that. Never heard of it before
    Are you setting up a Sonos One? The Sonos One has Amazon Alexa built in, so you need to also set up an Amazon account to link it with. You could skip that step, but you wouldn't be able to use Alexa's voice control. Check out this thread for some more detailed instructions.
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    Bill-onFox
    Contributor I
    Nov 14, 2017 10:45 PM UTC
    Same problem, two new play one, playbar and one sub today, nothing works with the app??? New update please.Update late getting into the app stores. Should have bought one Play 1 and one Sonos One with Alexa built in.
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    Bill-onFox
    Contributor I
    Nov 14, 2017 10:51 PM UTC
    Many of us are in the same boat of the update loop where an update is required to do anything including reconnecting existing speakers and music sources (unacceptable) while that update remains unavailable in the app store. We should never be in this limbo again. Sonos finally explained the reason for the loop as, "A Sonos update has been released but is not yet available in your app store. Please wait and try again later.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Nov 14, 2017 10:55 PM UTC
    Many of us are in the same boat of the update loop where an update is required to do anything including reconnecting existing speakers and music sources (unacceptable) while that update remains unavailable in the app store. We should never be in this limbo again. Sonos finally explained the reason for the loop as, "A Sonos update has been released but is not yet available in your app store. Please wait and try again later.

    It's available now in all stores. You should be able to update any of your controllers, but if one is still in a loop, try uninstalling it and downloading it anew.
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