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egvalfre
Contributor I
Nov 14, 2017 3:48 PM UTC
Question

Update not working on any devices (iMac, iPhone, iPad)

Got the new Sonos One and attempted to add to system. I have app 8.1.1 on all devices. After connecting to my system, the app said I need an update. Continuous recycling through that process.
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    19 replies

    codydrumdavidson
    Contributor I
    Nov 14, 2017 3:59 PM UTC
    Yeah I'm having the same problem. It must be a glitch in their system today
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    Stuart_W
    Stuart_W
    World-Class Superstar
    Nov 14, 2017 4:06 PM UTC
    Try connecting your device via Ethernet cable to router
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    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Stormy_Taz
    Lyricist I
    Nov 14, 2017 4:30 PM UTC
    I bought today my first Sonos Play 1, two of them actually.
    Downloaded the app.
    Registered an account, And now keeps turning in circles with an app that needs to be updated, although already the latest version.

    Well spent 450€... 😞
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    Pidde77.
    Lyricist I
    Nov 14, 2017 4:49 PM UTC
    Same problem, two new play one, playbar and one sub today, nothing works with the app??? New update please.
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    kruben19
    Lyricist I
    Nov 14, 2017 4:58 PM UTC
    I have the same problem where I have updated to 8.1.1 but every time I open the app it is an infinite loop of trying to take me back to the app store to update even though I am updated.

    Diagnostic #8081889
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    CW414
    CW414
    Lyricist I
    Nov 14, 2017 5:02 PM UTC
    Same here... Is it really that difficult for them to figure out how to check on if the app is running the latest software?? This is bush league.
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    parobinson
    Lyricist I
    Nov 14, 2017 5:04 PM UTC
    same problem brand new out of the box and can’t use my new system not a good start sonos please help asap
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      CW414
      CW414
      Lyricist I
      Nov 14, 2017 5:08 PM UTC
      I see a HomePod in my future...
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      JoelP
      Contributor I
      Nov 14, 2017 5:11 PM UTC
      Just updated to 8.2 a few minutes ago.
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      Ryan S
      Ryan S
      Retired Sonos Staff
      Nov 14, 2017 5:57 PM UTC
      Hey guys, 8.2 is coming out right now, but it's not available in all app stores just yet. Each store has to go through an approval process before an app is "live". The Apple store is still pending right now, but other devices should be fine. It should be too much longer.
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