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chrisager
Contributor I
October 5, 2017

Unable to play whole album

  • October 5, 2017
  • 25 replies
  • 8506 views
Have recently set up Alexa with Sonos and it works OK, but if I ask Alexa to play an album (play album name, by band and where I want it played), it just plays (queues) the first song in the Album. None of the other songs in the album appear in the queue on the Sonos app. Do I need to word the question to Alexa in another format?
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    lordwanswell
    Contributor II
    February 13, 2018
    I have similar problem if playing classical albums from Spotify on Sonos Alexa. It treats the four movements of a symphony as separate"songs" and shuffles them. Also, if I just ask Alexa to play, say, music by Haydn it always starts withe the same piece and plays them in the same order. Very annoying.
    Ken_Griffiths
    Ken_Griffiths
    February 13, 2018
    In my case, I found that the albums that I tried to play using Alexa only had 1 or 2 songs available through Amazon Prime Music, but the entire album available through Amazon Unlimited music. So, I suggest if not paying for Amazon Unlimited you may want to see if the album is even available for Alexa to retrieve.

    Yes I have seen this too... but I have also made the mistake of thinking I’m requesting/playing an album, but in fact I have accidentally chosen a track from the album, which has the same title name.

    Example:

    “Alexa, Play Wish you were here by Pink Floyd in the Kitchen”... this will just play the single title track from the album also called ‘Wish you were here' and not the whole album as I initially intended.

    Obviously, I very quickly realised my mistake and changed the voice command to:

    “Alexa, Play the Album, Wish you were here by Pink Floyd in the Kitchen”... this then queued the whole album to play.

    I mention this, just briefly, in case someone else here maybe making the same 'silly mistake' that I made. There must be many many more examples where I have done this and forgot to include 'play the album' in my Alexa voice command and ended up with a single song in my queue.
    baino76
    Lyricist I
    February 13, 2018
    I have the same issue with echo dot & Sonos playbar, I ask alexa to play an album & she plays one song then nothing. I have disabled then enabled sonos skill, disabled device & re-enabled, powered off playbar & echo dot but still only one song playing.....have tried this several times but she still only plays the one song.
    goinggone
    Lyricist I
    March 31, 2018
    I have this exact problem too. Come on Sonos, it’s been 6 months since the first report of this problem and the only advice you can offer us is to “turn it off and on again”. Can you update us as to what you’re doing to fix this.
      FaithFriends
      Lyricist I
      September 9, 2018
      Have you all tried calling Amazon to see what they ahve to say?
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