Skip to main content
chrisager
Contributor I
October 5, 2017

Unable to play whole album

  • October 5, 2017
  • 25 replies
  • 8506 views
Have recently set up Alexa with Sonos and it works OK, but if I ask Alexa to play an album (play album name, by band and where I want it played), it just plays (queues) the first song in the Album. None of the other songs in the album appear in the queue on the Sonos app. Do I need to word the question to Alexa in another format?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    25 replies

    Show previous replies
    Anthonya9999
    Lyricist II
    October 7, 2017
    I tried deleting the Alexa app, reinstalling, and then unplugging the play 1and the Alexa. Wouldn’t play Amazon at all. Just one song from Pandora.

    Will try unplugging all Plays next.
    Anthonya9999
    Lyricist II
    October 7, 2017
    No luck. Followed all the instructions above. My one song on Pandora stopped halfway through. Amazon Music just played the one song.
    nickbull
    Lyricist III
    October 9, 2017
    I had exactly the same issues, and contacted SONOS support, The diagnostics showed some anomalies with my ethernet connection. I played around with it, and my Alexa functionality is now nearly perfect.

    Basically, I had a wired ethernet connection into my Player speaker from my router, I also had an ethernet cable running OUT of the Playbar into my Sky TV box - I was effectively using the Playbar as a hub. I unplugged the OUT cable so my Sky box wasn't using the ethernet run through he Playbar. Instantly, all was working with Alexa and Sonos (except my bedroom Play 1, which worked fine after a power down cycle). When I plugged the Sky box back into the ethernet on the Playbar, there was no detrimental effect on the Alexa/Sonos functionality.

    Very happy camper now. Hope this might help some of the others - I'm very pleased with the way it all works now.
    BoredofBalham
    Prodigy II
    October 9, 2017
    I have noticed that wireless only tends to behave better, still throws wobblies, than those speakers that are ethernet conected.
    Michael.T
    Lyricist I
    October 19, 2017
    I'm having the exact same issue. My new Echo Dot when asked to play X, says it is "shuffling music by X" but only plays 1 song - very disappointing!:@
    enjayef
    Lyricist I
    November 27, 2017
    Any update on this from Sonos yet? This is happening to me too.
    Ian Quelch
    Lyricist I
    November 27, 2017
    I found that this tended to occur (Alexa just playing the one song then stopping) when I had previously gone in via the Sonos app on the desktop and shuffled songs from my local music library. (Don't know for certain the one causes the other, but thought I would share just in case.)
    donrleonard
    Contributor I
    November 30, 2017
    I'm having this issue with non-sonos gear as well. May be an Alexa/Echo issue.
    swuede
    Lyricist I
    February 13, 2018
    Hi Sonos Team, any further insights to this issue? I have tried powering off my Sonos One and remove/added Skill but still encounter same issue - Alexa stops playing after 1 song even though its meant to be shuffling songs for a particular Artist, and it can't locate my playlist in Amazon music. Something is fundamentally faulty here -Either the source (of music) or the product itself. This needs a permanent fix quick, I am a Sonos fan but this is a bit disappointing......
    wds0001
    Prodigy I
    February 13, 2018
    In my case, I found that the albums that I tried to play using Alexa only had 1 or 2 songs available through Amazon Prime Music, but the entire album available through Amazon Unlimited music. So, I suggest if not paying for Amazon Unlimited you may want to see if the album is even available for Alexa to retrieve.
    Show more replies
    Terms & ConditionsAccessibility statement