Unable to play whole album

Hi Chrisager,

Can you try the following steps and let me know how it goes:

1. Power off all Sonos Players (You may only need to power off the Player that was targeted for playback)
2. Disable and then re-enable the Sonos Skill in the Alexa App
3. Power on the Player(s)
4. After the Player(s) are powered back on they may need to be re-discovered in the Alexa app if they do not show up
5. Attempt to playback the tracks and let us know if it continues to play after the first track.

Hi Ryan. Thanks for the response. Have tried your suggestion this morning but without success. Have also tried different combinations of using the word album , all tracks from album ,etc., but the problem persists. Any other ideas? Thanks

I am having the same issue, I ask Alexa to "play songs by artist in living room" to which she replies "shuffling songs by artist in living room" but only 1 song plays. This is true of my Playbase (living room) and Play 1 (bedroom)

Identical thing happened to me. I have a system with two 5s and two 1s. I had an Echo Dot next to one of the 1s. I could only ever get it to play one song at a time. I tried artist on Amazon Music, album on Amazon Music, and then artist radio on Pandora. Same thing. One song each time.

I will try to shut down and restart everything and see how it goes.

Well, it seems that I have it working now. I may have spoken too soon. I was expecting all the tracks from the album to appear in the queue in the Sonos app, but they don't when you use Amazon Music as the source. They play one after the other, but in the Sonos app you can only see the track that is currently playing, not what may queued up behind. I'm not sure if the original solution that Ryan posted actually resolved the issue, because yesterday it definitely only played one track and stopped (i.e. went quiet and no further tracks were played). Give it a go em00jie.

I tried it with just the one speaker and it didn’t work. Same thing just playing one song. Will try it for my whole system.

Well, it seems that I have it working now. I may have spoken too soon. I was expecting all the tracks from the album to appear in the queue in the Sonos app, but they don't when you use Amazon Music as the source. They play one after the other, but in the Sonos app you can only see the track that is currently playing, not what may queued up behind. I'm not sure if the original solution that Ryan posted actually resolved the issue, because yesterday it definitely only played one track and stopped (i.e. went quiet and no further tracks were played). Give it a go em00jie.

Sadly still not working for me, still stops playing after just 1 track regardless of requesting Alexa to play an album, shuffle songs or a playlist. The App just shows the current song like you said, no queue, but after the track is finished nothing else starts and the app continues to show the same track.

Same exact problem for me. I've tried shutting down all the Sonos players, all the Echo Dots and disabling then re-enabling the Sonos skill in every combination. Still won't play more than one track. It will pause music by voice command, but won't resume it. If I ask it to skip tracks, I get a voice message 'I can alter the playback mode only if music is playing'. Very frustrating having waited so long for this feature.

Seems that there is further investigation required into this Ryan as per the other comments above. As it's still in Beta, I guess there are further bugs to iron out. Sorry I can't say for certain what has resolved my issue if it wasn't the solution Ryan provided - could have been the force Alexa app option to close in my Android device (after re-enabling the sonos skill), I also had to re-register my Sonos devices again using the sonos app (settings > my sonos account) with my email rather than the wife's. Good luck.

Thanks for the updates guys. I'm passing it on to the team investigating this one. It seems to be a trend with some systems that will only play one song like this. They're narrowing it all down right now. Those steps above are the suggested "fix" for now, but they're investigating what's causing the issue and how to fix.

We wanted a large beta for this for a reason, helps find the bugs and issues quickly. Sorry for the interruptions.

If you're able to, try testing out another service to see if that one has the same issue.