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dingcuppie
Enthusiast I
October 24, 2017
Answered

“unable to play pandora service error” sonos echo

  • October 24, 2017
  • 25 replies
  • 5382 views
I tell Amazon Echo to play a station from my Pandora in a room and it will play only one song. When I open the app and hit the play button, nothing happens. When I hit the next button I get: “unable to play pandora service error” in a pop up window.

I have sent Sonos tech reps diagnostic number and they still can’t figure out the problem. I’ve rebooted my modem, my Wi-Fi, my speakers and deleted and reinstalled my apps, along with signing out and re-signing in to my Pandora music service. I still have the same problem.

Any ideas?
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      Best answer by Keith N
      Hello everyone. Apologies for the delay in response here. We have had a few updates come out since the beginning of this thread which should be addressing most of the problems described here. If you are still having trouble working with voice controls, check out this helpful article written up by Edward R that outlines common fixes for problems with Alexa on Sonos.

      If you go through the article and are still having trouble, I'd recommend giving our support technicians a call to troubleshoot this in real time. They are able to create a remote session and take a look at alexa.amazon.com with you to ensure the setup is good to go.

      25 replies

      Show previous replies
      mtyson227
      Lyricist I
      February 10, 2018
      Same error here. Just on Pandora. Just Sonos devices with a Boost. No Alexa devices.
        Vargad
        Contributor I
        February 10, 2018
        I'm having the same problem. service error after a few songs on and off. Just started today. Don't think I updated any this week.
          ldennis
          Lyricist I
          February 10, 2018
          Same error----with Pandora on my Sono's devices. Seems like a common issue that should be resolved.
            doninlancasterpa
            doninlancasterpa
            Lyricist II
            February 10, 2018
            OK at my house, but client calls are coming in. NO RELATION TO ALEXA DEVS.
            MikeWil
            Lyricist I
            February 11, 2018
            I just want to reiterate what others have said here...which is that although the original poster mentioned Alexa, the issue here appears to be unrelated the Alexa issues mentioned in the link provided in Keith's answer. The heart of the matter is that while playing Pandora through the Sonos app (I've also had issues with Amazon Music), the song will unexpectedly stop playing, or drop off after playing a song or two. And then we start getting 'unable to play service' errors.

            I'm hopeful this gets resolved soon. We are new to Sonos and have LOVED our Play:1s...and then this started happening. It was a total bummer having these issues while having guests over last night.

            Hello everyone. Apologies for the delay in response here. We have had a few updates come out since the beginning of this thread which should be addressing most of the problems described here. If you are still having trouble working with voice controls, check out this helpful article written up by Edward R that outlines common fixes for problems with Alexa on Sonos.

            If you go through the article and are still having trouble, I'd recommend giving our support technicians a call to troubleshoot this in real time. They are able to create a remote session and take a look at alexa.amazon.com with you to ensure the setup is good to go.
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