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dingcuppie
Enthusiast I
October 24, 2017
Answered

“unable to play pandora service error” sonos echo

  • October 24, 2017
  • 25 replies
  • 5382 views
I tell Amazon Echo to play a station from my Pandora in a room and it will play only one song. When I open the app and hit the play button, nothing happens. When I hit the next button I get: “unable to play pandora service error” in a pop up window.

I have sent Sonos tech reps diagnostic number and they still can’t figure out the problem. I’ve rebooted my modem, my Wi-Fi, my speakers and deleted and reinstalled my apps, along with signing out and re-signing in to my Pandora music service. I still have the same problem.

Any ideas?
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      Best answer by Keith N
      Hello everyone. Apologies for the delay in response here. We have had a few updates come out since the beginning of this thread which should be addressing most of the problems described here. If you are still having trouble working with voice controls, check out this helpful article written up by Edward R that outlines common fixes for problems with Alexa on Sonos.

      If you go through the article and are still having trouble, I'd recommend giving our support technicians a call to troubleshoot this in real time. They are able to create a remote session and take a look at alexa.amazon.com with you to ensure the setup is good to go.

      25 replies

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      Keith N
      Keith N
      Sonos Staff
      February 9, 2018
      Hi there, djspielman. Thanks for posting! The last diagnostic report seemed to be corrupt and incomplete. Normally this points towards problems getting data along the network. It may be a good idea to give our support technicians a call to troubleshoot in real time. We can create a remote session to get a closer look at the network and how data is being routed along the network.
      Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      calliopejane
      Enthusiast I
      February 10, 2018
      Why is this marked "Answered"? It has NOT been satisfactorily answered! Does ANYONE see a useful solution on this thread? Has SONOS decided that "gee, can't help you, talk to a service tech" counts as a solution?
      I'm getting the same thing, since the last update. "service error." I do not have Echo or Alexa or any of those things, just a Bridge and some speaker units -- the same ones I've had for quite some time. Pandora plays fine when not through SONOS.
        timdivino
        Contributor I
        February 10, 2018
        Unable to play service error, your twitter page is grossly out of date and no weekend support? Not good. What is the status of this issue, it is present and immediate?
          lfod77
          Lyricist I
          February 10, 2018
          I've had SONOS playbar/bass for 3-4+ years with same configuration (hardwired/static-ip outisde of dhcp range) and never....never had a problem until now... SONOS please elaborate and/or dont give us some lame "its a routing issue". You sound like comcast and I want to believe you are better than that...
            pwg1997
            Lyricist I
            February 10, 2018
            I too am having this problem, and I don't have Alexa. Just regular 1's and 5 and sub. Also never had this problem before. I only listen to music with Pandora through Sonos...so this is a pretty big bummer.
              Molasses
              Lyricist I
              February 10, 2018
              I don’t have an Echo, but get a “service error” message when trying to play Pandora via the Sonos app on my iPhone. Started experiencing this issue more frequently after the last upgrade.
                manshms
                Contributor I
                February 10, 2018
                I have the same problem, The system is up to date and I cannot run Pandora from the Sonos App. :?
                  mlkissel1
                  Contributor I
                  February 10, 2018
                  Same here. Just started in the last two days or so. Stops pandora after one song or in the middle of the first. When I try to play again, I get service error. Pandora plays fine on bluetooth. Sonos plays music off my computer fine. All connected to the same wifi 2.4 g network. No Echo or Alexa in the house, all apple products......Just did the update to all my machines and phones from Sonos, no help. Love Sonos, please get it going again.....
                    mlkissel1
                    Contributor I
                    February 10, 2018
                    Submitted my diagnostics: code=8478826 for above
                    goldbergj
                    Lyricist I
                    February 10, 2018
                    Same issue
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