“unable to play pandora service error” sonos echo

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I tell Amazon Echo to play a station from my Pandora in a room and it will play only one song. When I open the app and hit the play button, nothing happens. When I hit the next button I get: “unable to play pandora service error” in a pop up window.

I have sent Sonos tech reps diagnostic number and they still can’t figure out the problem. I’ve rebooted my modem, my Wi-Fi, my speakers and deleted and reinstalled my apps, along with signing out and re-signing in to my Pandora music service. I still have the same problem.

Any ideas?

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Keith NAnswer

Sonos Staff

Hello everyone. Apologies for the delay in response here. We have had a few updates come out since the beginning of this thread which should be addressing most of the problems described here. If you are still having trouble working with voice controls, check out this helpful article written up by Edward R that outlines common fixes for problems with Alexa on Sonos.

If you go through the article and are still having trouble, I'd recommend giving our support technicians a call to troubleshoot this in real time. They are able to create a remote session and take a look at alexa.amazon.com with you to ensure the setup is good to go.

C

carterjon

Lyricist I

Sonos One arrived today. Great excitement. Same problem as you. Great disappointment.

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joshdwhit

Lyricist I

Really? 26 days ago, and no one from sonos has answered this??? I have same problem now. It's worked fine for a year. Just installed the new update and I get the same message! Thanks for your "QUICK" reply!

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Brian Ell

Lyricist I

Same problem here- everything worked fine until the update about 2 weeks ago. I thought the update 1 week ago woudl fix it but it has not. None of my preset alarms will work anymore and i can't play a lot of stations. I get a pop up window that says Unable to Play " - Service Error.

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sammcnulty

Lyricist I

having the same problem. thinking of ditching sonos and going elsewhere....

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Lickorish

Lyricist I

I too get this issue ALL THE TIME but its a recent thing, therefore I can only assume its an issue with a Sonos update that caused this BUT I don't have the Echo .. just some play ones.

When Sonos reports it cannot reach the Pandora service, I AM able to reach Pandora using the Pandora app on my phone or by using my windows laptop and the Pandora app, so I assume this is a Sonos issue NOT a Pandora issue.

Sonos, you are losing your reputation fast here .. this issue is a topic of conversation at work and people ARE buying Bose instead 😞

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evil1

Lyricist I

been dealing with this for a month now. ready to just send it all back to sonos, bagged nicely

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Keith NAnswer

Sonos Staff

Hello everyone. Apologies for the delay in response here. We have had a few updates come out since the beginning of this thread which should be addressing most of the problems described here. If you are still having trouble working with voice controls, check out this helpful article written up by Edward R that outlines common fixes for problems with Alexa on Sonos.

If you go through the article and are still having trouble, I'd recommend giving our support technicians a call to troubleshoot this in real time. They are able to create a remote session and take a look at alexa.amazon.com with you to ensure the setup is good to go.

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evil1

Lyricist I

I just have Sonos, no other hardware. 3 weeks ago, I started getting the "unable to play Pandora" error. Every other machine in my home can play Pandora, but not Sonos. It's not a big deal to me, I've just switched to other music apps, but it is truely STUPID that Sonos has this problem, and not only can't fix it, but can't seem to understand what their users are saying.

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