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dingcuppie
Enthusiast I
October 24, 2017
Answered

“unable to play pandora service error” sonos echo

  • October 24, 2017
  • 25 replies
  • 5382 views
I tell Amazon Echo to play a station from my Pandora in a room and it will play only one song. When I open the app and hit the play button, nothing happens. When I hit the next button I get: “unable to play pandora service error” in a pop up window.

I have sent Sonos tech reps diagnostic number and they still can’t figure out the problem. I’ve rebooted my modem, my Wi-Fi, my speakers and deleted and reinstalled my apps, along with signing out and re-signing in to my Pandora music service. I still have the same problem.

Any ideas?
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      Best answer by Keith N
      Hello everyone. Apologies for the delay in response here. We have had a few updates come out since the beginning of this thread which should be addressing most of the problems described here. If you are still having trouble working with voice controls, check out this helpful article written up by Edward R that outlines common fixes for problems with Alexa on Sonos.

      If you go through the article and are still having trouble, I'd recommend giving our support technicians a call to troubleshoot this in real time. They are able to create a remote session and take a look at alexa.amazon.com with you to ensure the setup is good to go.

      25 replies

      carterjon
      Lyricist I
      October 24, 2017
      Sonos One arrived today. Great excitement. Same problem as you. Great disappointment.
      joshdwhit
      Lyricist I
      November 19, 2017
      Really? 26 days ago, and no one from sonos has answered this??? I have same problem now. It's worked fine for a year. Just installed the new update and I get the same message! Thanks for your "QUICK" reply!
        Brian Ell
        Lyricist I
        November 29, 2017
        Same problem here- everything worked fine until the update about 2 weeks ago. I thought the update 1 week ago woudl fix it but it has not. None of my preset alarms will work anymore and i can't play a lot of stations. I get a pop up window that says Unable to Play " - Service Error.
          sammcnulty
          Lyricist I
          December 14, 2017
          having the same problem. thinking of ditching sonos and going elsewhere....
          Lickorish
          Lyricist I
          December 28, 2017
          I too get this issue ALL THE TIME but its a recent thing, therefore I can only assume its an issue with a Sonos update that caused this BUT I don't have the Echo .. just some play ones.

          When Sonos reports it cannot reach the Pandora service, I AM able to reach Pandora using the Pandora app on my phone or by using my windows laptop and the Pandora app, so I assume this is a Sonos issue NOT a Pandora issue.

          Sonos, you are losing your reputation fast here .. this issue is a topic of conversation at work and people ARE buying Bose instead 😞
            evil1
            Lyricist I
            January 19, 2018
            been dealing with this for a month now. ready to just send it all back to sonos, bagged nicely
              Keith N
              Keith NAnswer
              Sonos Staff
              January 31, 2018
              Hello everyone. Apologies for the delay in response here. We have had a few updates come out since the beginning of this thread which should be addressing most of the problems described here. If you are still having trouble working with voice controls, check out this helpful article written up by Edward R that outlines common fixes for problems with Alexa on Sonos.

              If you go through the article and are still having trouble, I'd recommend giving our support technicians a call to troubleshoot this in real time. They are able to create a remote session and take a look at alexa.amazon.com with you to ensure the setup is good to go.
              Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
              evil1
              Lyricist I
              January 31, 2018
              I just have Sonos, no other hardware. 3 weeks ago, I started getting the "unable to play Pandora" error. Every other machine in my home can play Pandora, but not Sonos. It's not a big deal to me, I've just switched to other music apps, but it is truely STUPID that Sonos has this problem, and not only can't fix it, but can't seem to understand what their users are saying.
                djspielman
                Lyricist II
                February 8, 2018
                Exactly my problem.This started a few weeks ago. Insane!
                  djspielman
                  Lyricist II
                  February 8, 2018
                  Submitted my diagnostics: code= 8466083
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