Unable to add Sonos Beam to Alexa Group

Forum|Forum|5 years ago
October 6, 2021
50 replies
3100 views

I am trying to add my Sonos Beam to an existing (or new) Alexa group, but it does not seem possible.

I'm following these steps:

On Alexa, go to devices
Select the Group
Tap Edit
Select the Sonos Beam
Tap "Save"

When I go back to that group, the Beam does not appear under group devices. If I try the above steps again, the Beam does not appear selected (part of the group).

This is only a minor inconvenience as it prevents me from using commands such as "Alexa, turn on lights". Instead, I need to be more specific such as "Alexa, turn on living room lights". However, it seems like a bug with the Sonos/Alexa integration and I wanted to bring this up.

Are others experiencing the same issue?

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Best answer by Ken_Griffiths

@GuitarSuperstar thanks! Then something is definitely broken in my setup. I've tried resetting everything and doing it again but the issue is still there sadly :(

Is this the new Beam (gen 2)? If so, it’s possibly the case that Amazon are yet to authorise the device for grouping or ‘enabling/controlling’ an Alexa group… there is usually a delay with new products.

Once the Beam (gen2) is Amazon authorised, you should then be able to add it to the first section of the group (assuming you have installed Alexa VA on the product) to control the devices in that group. Meanwhile you should still be able to add it to the speaker part (third section) of the Alexa group for playback purposes. I hope that assists.

Show previous replies

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Imjackh

Lyricist II

Add another with this problem, just upgraded from beam gen1 to gen2 and I can longer set the gen2 as the default Alexa enabled device for my office room. Having searched online what bothers me is how long the roam has been available and also suffers from this issue whilst it hasn’t been fixed. It could literally be months before this functionality which already works is added to the newer products. Also I can say I wouldn’t be happy if I contacted Sonos support and they told me to report to Amazon, as others have said this is something Sonos/Amazon need to resolve between each other and fast! If this is a sign of things to come in regards to Sonos/Amazon playing nice together it doesn’t really bode well for the future!

It’s so frustrating that this hasn’t been resolved. If you haven’t already I suggest dropping a note to Patrick the CEO ceo@sonos.com If enough of us raise the issue hopefully they’ll respond.

P

Phube

Lyricist I

Hi I’m new here (just got my fist Sonos product Beam Gen 2) and I think I have the same problem as the title but not the rest of the posts:

Ive set up Alexa on my Beam just fine (it controls my lights, TV, and music but I cannot add it as a speaker in a group, or if I do my echo stops playing music and just the Beam plays.

I’ll try to add screen shots below. But in the group section of speaker selection if I choose echo I can add any number of dots but not the beam. If I add the Beam no Amazon product can be speakers.

Very confused?

jgatie

Hi I’m new here (just got my fist Sonos product Beam Gen 2) and I think I have the same problem as the title but not the rest of the posts:

Ive set up Alexa on my Beam just fine (it controls my lights, TV, and music but I cannot add it as a speaker in a group, or if I do my echo stops playing music and just the Beam plays.

I’ll try to add screen shots below. But in the group section of speaker selection if I choose echo I can add any number of dots but not the beam. If I add the Beam no Amazon product can be speakers.

Very confused?

You can’t put Sonos Speakers and Echos in the same group, they aren’t able to play together in sync.

P

Phube

Lyricist I

Hi I’m new here (just got my fist Sonos product Beam Gen 2) and I think I have the same problem as the title but not the rest of the posts:

Ive set up Alexa on my Beam just fine (it controls my lights, TV, and music but I cannot add it as a speaker in a group, or if I do my echo stops playing music and just the Beam plays.

I’ll try to add screen shots below. But in the group section of speaker selection if I choose echo I can add any number of dots but not the beam. If I add the Beam no Amazon product can be speakers.

Very confused?

You can’t put Sonos Speakers and Echos in the same group, they aren’t able to play together in sync.

Well that’s a bit annoying.

But thanks for the quick reply.

L

Loki Cat

Lyricist II

This should now be fixed for Beam 2.