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liarspoker
Contributor I
October 6, 2021
Answered

Unable to add Sonos Beam to Alexa Group

  • October 6, 2021
  • 50 replies
  • 3100 views

I am trying to add my Sonos Beam to an existing (or new) Alexa group, but it does not seem possible.

I'm following these steps:

  1. On Alexa, go to devices
  2. Select the Group
  3. Tap Edit
  4. Select the Sonos Beam
  5. Tap "Save"

When I go back to that group, the Beam does not appear under group devices. If I try the above steps again, the Beam does not appear selected (part of the group).

 

This is only a minor inconvenience as it prevents me from using commands such as "Alexa, turn on lights". Instead, I need to be more specific such as "Alexa, turn on living room lights". However, it seems like a bug with the Sonos/Alexa integration and I wanted to bring this up.

 

Are others experiencing the same issue?

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Best answer by Ken_Griffiths

@GuitarSuperstar thanks! Then something is definitely broken in my setup. I've tried resetting everything and doing it again but the issue is still there sadly :(

Is this the new Beam (gen 2)? If so, it’s possibly the case that Amazon are yet to authorise the device for grouping or ‘enabling/controlling’ an Alexa group… there is usually a delay with new products.

Once the Beam (gen2) is Amazon authorised, you should then be able to add it to the first section of the group (assuming you have installed Alexa VA on the product) to control the devices in that group. Meanwhile you should still be able to add it to the speaker part (third section) of the Alexa group for playback purposes. I hope that assists.

50 replies

Show previous replies
Loki Cat
Lyricist II
October 25, 2021

Update:

Known issue for Roam and Beam 2, Sonos are aware, no timeline for fix. Confirmed via their support today.

I guess we just keep waiting.

    pcfarrar
    Lyricist III
    November 26, 2021

    Still not approved by Amazon…

      bjoern4813
      Lyricist I
      December 9, 2021

      Still not working. I tried it with the new version 13.4.1, no success. Sonos, this is very annoying!

      Stagger_Lee
      Lyricist I
      December 12, 2021

      Having just upgraded from beam 1st gen to the Beam 2nd Gen ive fallen into this infurating problem! really hope Sonos sort this out!

      I literally spent hours trying to work out what was wrong, deleting group, re adding all products, uninstalling app reinstalling, etc etc finally glad ive found its not just me!

      It sounds very first world problemy but having to say “alexa turn the lounge lights off” instead of “alexa turn the lights off” is going to bug me for a long time...

      Imjackh
      Lyricist II
      December 28, 2021

      I’m having this exact same problem with Beam Gen 2. I tried contacting support today who told me to contact Amazon. :(

      Ken_Griffiths
      Ken_Griffiths
      December 28, 2021

      I’m having this exact same problem with Beam Gen 2. I tried contacting support today who told me to contact Amazon. :(

      Yes I wish Amazon would sort this too - did Sonos Support provide you with a link as to where to report this to Amazon, as I will report the matter too?… it’s also a feature that’s missing for the Sonos Roam, but can be done with the Sonos Move and being able to use the Roam to enable/control a group would be useful too.

      Imjackh
      Lyricist II
      December 28, 2021

      I’m having this exact same problem with Beam Gen 2. I tried contacting support today who told me to contact Amazon. :(

      Yes I wish Amazon would sort this too - did Sonos Support provide you with a link as to where to report this to Amazon, as I will report the matter too?… it’s also a feature that’s missing for the Sonos Roam, but can be done with the Sonos Move and being able to use the Roam to enable/control a group would be useful too.

      No they didn’t provide anything other than “you need to contact Amazon”. I haven’t even begun trying to figure out how to do that. Feels like something Sonos should be doing, not their customers. 

      Ken_Griffiths
      Ken_Griffiths
      December 28, 2021

      No they didn’t provide anything other than “you need to contact Amazon”. I haven’t even begun trying to figure out how to do that. Feels like something Sonos should be doing, not their customers. 

      I assume Sonos have already done that. No harm in a two pronged approach I guess. Here’s hoping that Amazon will listen to their customer🤞:

      Maybe try this link to chat to their customer service:

      https://www.amazon.com/hz/contact-us/csp

      pcfarrar
      Lyricist III
      December 28, 2021

      It should be the Sonos devs dealing with Amazon to get this sorted, end users contacting Amazon isn’t likely to help. There must be some sort of certification process that Sonos need to do with Amazon.

      mark@scan
      Trending Lyricist I
      January 23, 2022

      Add another with this problem, just upgraded from beam gen1 to gen2 and I can longer set the gen2 as the default Alexa enabled device for my office room. Having searched online what bothers me is how long the roam has been available and also suffers from this issue whilst it hasn’t been fixed. It could literally be months before this functionality which already works is added to the newer products. Also I can say I wouldn’t be happy if I contacted Sonos support and they told me to report to Amazon, as others have said this is something Sonos/Amazon need to resolve between each other and fast! If this is a sign of things to come in regards to Sonos/Amazon playing nice together it doesn’t really bode well for the future!

       

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