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Cubedanny
Contributor I
May 15, 2020
Answered

turn on and off tv

My Sonos beam will turn off the TV but won't turn it back on again. It's a hisense smart TV. All other functions turn up sound or down etc are ok.

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    Jean C.
    Jean C.Answer
    Retired Sonos Staff
    May 28, 2020

    Hello @Cubedanny,

    Welcome to the Sonos Community and thank you for reaching out with your question. We apologize for the delay in responding to your post. I have a few quick questions for you if you are still having difficulty using Alexa with your TV. 

    • Are there any other voice commands that don’t work with Alexa on your TV?
    • Have you checked your TV for firmware updates?
    • Have you tried rebooting your TV?     

    If you have the CEC feature enabled on your TV and the Beam is connected via the HDMI/ARC (and it must be or it wouldn’t be able to turn your TV off etc.) it could be that Hisense doesn’t support this feature on its TVs.There is a lot of variation on what voice services can do as far as controlling your TV and it differs from brand to brand. 

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    4 replies

    CubedannyAuthor
    Contributor I
    May 15, 2020

    Should add I'm using Alexa

    Jean C.
    Jean C.Answer
    Retired Sonos Staff
    May 28, 2020

    Hello @Cubedanny,

    Welcome to the Sonos Community and thank you for reaching out with your question. We apologize for the delay in responding to your post. I have a few quick questions for you if you are still having difficulty using Alexa with your TV. 

    • Are there any other voice commands that don’t work with Alexa on your TV?
    • Have you checked your TV for firmware updates?
    • Have you tried rebooting your TV?     

    If you have the CEC feature enabled on your TV and the Beam is connected via the HDMI/ARC (and it must be or it wouldn’t be able to turn your TV off etc.) it could be that Hisense doesn’t support this feature on its TVs.There is a lot of variation on what voice services can do as far as controlling your TV and it differs from brand to brand. 

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    CubedannyAuthor
    Contributor I
    May 28, 2020

    Hi thanks for helping. I have managed to either get Alexa to turn on or town off TV but not both. Everything else seems to work fine. 

    It could be my hisense TV just won't allow it. It's not the end of the world using the remote though. 

    Jean C.
    Jean C.
    Retired Sonos Staff
    May 30, 2020

    Hello @Cubedanny,

    Thank you for the update on your situation. It does seem that this is a limitation in the CEC implementation on your Hisense TV. 

    You may want to reach out to them to see if there are likely to be any changes in this feature or, as you say, just use the remote for now. 

    Please don’t hesitate to reach out to us with other questions or concerns about your Sonos system. 

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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