Contributor I

TuneIn radio station Format not supported when asking Alexa

Forum|Forum|7 years ago
December 30, 2018
11 replies
607 views

When I select a radio station (Spirit FM Sussex) from the Sonos App it plays fine. However, when I ask Alexa to play “Spirit FM” it confirms the command by nothing plays. Checking the Sonos app, it reports that the “Format is unsupported”. Any ideas?

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UKMedia

Can you try 'Alexa, Play Spirit FM from TuneIn'?

Remember: Sometimes Red Wine helps :)

K

Kevin BlandAuthor

Contributor I

It plays a Spirit FM Radio station from the US, not the one we want in the UK (Sussex).

K

Kevin BlandAuthor

Contributor I

We want Spiritfm.net

Ken_Griffiths

There are quite a few 'spirit fm' radio stations on Tunein, as my sample screenshots from the Sonos App shows, making it somewhat difficult to pinpoint the problem here. There are more stations than I can easily capture. I suspect one of them may not be working, but which one??

K

Kevin BlandAuthor

Contributor I

Apologies. It’s spiritFM.net The first one that appears on my screenshot.

Ken_Griffiths

Yes, I have that working via the Sonos App, but not sure how you then get Alexa to load that particular radio station rather than one of the others?

K

Kevin BlandAuthor

Contributor I

I used the Alexa App to ‘enable’ SpiritFM skill which can be enabled here:

https://www.amazon.co.uk/UKRD-SAD-Spirit-FM/dp/B0785LF167/ref=sr_1_1?s=digital-skills&ie=UTF8&qid=1515060671&sr=1-1&keywords=spirit

It tries to load but then gives the error
In the Sonos app...

UKMedia

Have you tried Opening the Sonos App and searching for Spirit Fm and selecting 'Add to Sonos Favorites', this should default to this station when requested via voice.

Edit:

I've done this in TuneIn, try Disabling the Spirit FM skill and then try again.

Remember: Sometimes Red Wine helps :)

K

Kevin BlandAuthor

Contributor I

Hi. Yes, I’ve done that...that’s the point that I now get unsupported format reported in the Sonos App when I ask Alexa to play spiritFM.

UKMedia

Hi. Yes, I’ve done that...that’s the point that I now get unsupported format reported in the Sonos App when I ask Alexa to play spiritFM.

That's really strange as it's working for me - sorry, not much help for you! 🙂 Just to check you've removed the other Alexa Skill?

Remember: Sometimes Red Wine helps :)

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