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Kevin Bland
Contributor I
Dec 30, 2018 2:36 PM UTC

TuneIn radio station Format not supported when asking Alexa

When I select a radio station (Spirit FM Sussex) from the Sonos App it plays fine. However, when I ask Alexa to play “Spirit FM” it confirms the command by nothing plays. Checking the Sonos app, it reports that the “Format is unsupported”. Any ideas?
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    11 replies

    UKMedia
    UKMedia
    Dec 30, 2018 3:32 PM UTC
    Can you try 'Alexa, Play Spirit FM from TuneIn'?
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    Remember: Sometimes Red Wine helps :)
    Kevin BlandAuthor
    Contributor I
    Dec 30, 2018 3:42 PM UTC
    It plays a Spirit FM Radio station from the US, not the one we want in the UK (Sussex).
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    Kevin BlandAuthor
    Contributor I
    Dec 30, 2018 3:42 PM UTC
    We want Spiritfm.net
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    Ken_Griffiths
    Ken_Griffiths
    Dec 30, 2018 3:45 PM UTC
    There are quite a few 'spirit fm' radio stations on Tunein, as my sample screenshots from the Sonos App shows, making it somewhat difficult to pinpoint the problem here. There are more stations than I can easily capture. I suspect one of them may not be working, but which one??
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    Kevin BlandAuthor
    Contributor I
    Dec 30, 2018 3:50 PM UTC
    Apologies. It’s spiritFM.net The first one that appears on my screenshot.
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    Ken_Griffiths
    Ken_Griffiths
    Dec 30, 2018 3:53 PM UTC
    Yes, I have that working via the Sonos App, but not sure how you then get Alexa to load that particular radio station rather than one of the others?
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    Kevin BlandAuthor
    Contributor I
    Dec 30, 2018 3:56 PM UTC
    I used the Alexa App to ‘enable’ SpiritFM skill which can be enabled here:

    https://www.amazon.co.uk/UKRD-SAD-Spirit-FM/dp/B0785LF167/ref=sr_1_1?s=digital-skills&ie=UTF8&qid=1515060671&sr=1-1&keywords=spirit

    It tries to load but then gives the error
    In the Sonos app...
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    UKMedia
    UKMedia
    Dec 30, 2018 3:56 PM UTC
    Have you tried Opening the Sonos App and searching for Spirit Fm and selecting 'Add to Sonos Favorites', this should default to this station when requested via voice.

    Edit:

    I've done this in TuneIn, try Disabling the Spirit FM skill and then try again.
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    Remember: Sometimes Red Wine helps :)
    Kevin BlandAuthor
    Contributor I
    Dec 30, 2018 4:00 PM UTC
    Hi. Yes, I’ve done that...that’s the point that I now get unsupported format reported in the Sonos App when I ask Alexa to play spiritFM.
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    UKMedia
    UKMedia
    Dec 30, 2018 4:09 PM UTC
    Hi. Yes, I’ve done that...that’s the point that I now get unsupported format reported in the Sonos App when I ask Alexa to play spiritFM.

    That's really strange as it's working for me - sorry, not much help for you! 🙂 Just to check you've removed the other Alexa Skill?
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    Remember: Sometimes Red Wine helps :)
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