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Atwilliams
Contributor I
Aug 28, 2021 5:36 PM UTC
Answered

Timer issues in Routine

 just bought a Sonos One. trying to set uo a routine on my iPhone in Alexa. the timer function dirsnt work. just keeps playing music after the elapsed time. If I instruct the unit directly it stops after the requested time. 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 30, 2021 8:04 AM UTC

    Hi @Atwilliams 

    Welcome to the Sonos Community!

    I just tried this on my own system and got the same result - music plays, but doesn’t stop after the specified time. I have to assume, therefore, that there is nothing wrong with your system and that either we or Amazon need to fix something somewhere.

    Thank you for bringing this to our attention.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    3 replies

    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 30, 2021 8:04 AM UTC

    Hi @Atwilliams 

    Welcome to the Sonos Community!

    I just tried this on my own system and got the same result - music plays, but doesn’t stop after the specified time. I have to assume, therefore, that there is nothing wrong with your system and that either we or Amazon need to fix something somewhere.

    Thank you for bringing this to our attention.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      03397
      Avid Contributor I
      Oct 2, 2021 1:11 PM UTC

      I have a similar issue which happens randomly  and involves playing music among others for a specified time. Most of the time the routine keeps playing the music after the 15min.

       

      Any thoughts?

      Is this a bug?

       

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      Corry P
      Corry P
      Sonos Staff
      Oct 11, 2021 11:19 AM UTC

      Hi @03397 

      This seems more to do with Amazon’s/Alexa’s implementation of our API than anything else - I recommend you report it to Amazon. We are of course working with them, but increased numbers of their customers reporting an issue will serve to prioritise it for them.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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