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vikram33
Contributor I
April 8, 2019

"There was a problem adding Alexa"

  • April 8, 2019
  • 53 replies
  • 13771 views
Hello,

I've just purchased a Beam and Sonos One and went through the installation process.

I'm having a lot of trouble activating Voice Services on both of them, as I keep getting the "There was a problem adding Alexa" error message after it logs in to my Amazon account.

Both speakers appear in my Amazon account under "Devices" and also in the Amazon Alexa app (I can play music through them using voice via the Alexa application), however I can not control them via the microphones on the speakers.

Really eager to get to this fixed as I'm loving them otherwise.

Thanks
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      53 replies

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      spganon
      Lyricist II
      April 17, 2019
      Hi - I just found this thread, which looks to be a better one to monitor regarding a resolution to this issue.

      https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909
      AussieSonosUserXCX
      Contributor I
      April 17, 2019
      Still no updates from sonos on any thread though! Meanwhile my ‘smart’ speakers aren’t smart at all! I’m contemplating returning it at this point.
      AussieSonosUserXCX
      Contributor I
      April 17, 2019
      Just updated the Sonos iOS App to version 10.1.2, which was released overnight. This DOES NOT fix my issues. No associated firmware updates to the Sonos system come with the app update. Still saying “There was a problem adding Alexa” every time I try.
      jdrly
      Lyricist I
      April 18, 2019
      So glad to see i'm not the only one getting this issue (Sonos 1, United Kingdom). Everything was working fine for me up until today when Alexa stopped accepting spotify commands, but this isn't anything new so whenever it does this I just remove and add the skill in the alexa app which gets it working again. This time however it didn't work, so I tried removing alexa, removing spotify, etc. etc. eventually just factory resetting the whole thing. Still getting 'There was a problem adding Alexa' with no other information. So helpful of Sonos to actually give us an indication of what the problem might be... not!


      Tried reinstalling, creating new emails, accounts, everything. Absolute joke. I can play music through the Sonos app, just no Alexa. One more thing i've just noticed is now the Sonos is not showing in Spotify connect on any of my devices, despite being connected to Spotify. No idea if related to the Alexa issue or what but my god I wish it just worked. When it works, it works great. Too many intermittent issues and random connection issues appearing out of nowhere!

      Please for the love of god Sonos sort it out.
      jdrly
      Lyricist I
      April 18, 2019
      Just to update, for me in the UK with my Sonos One, it has just suddenly started working and allowed me to add Alexa once again...
      Misfit
      Enthusiast II
      April 18, 2019
      https://status.sonos.com/ is reporting degraded service with Alexa. That could have been the cause of that.
      Admr
      Lyricist III
      April 19, 2019
      Still not working here in Melbourne, Aust.
      Delbz
      Lyricist I
      April 19, 2019
      No. Or on the Gold Coast. Very annoying. I bought the Gen 2 because I thought it was future proofed, but it’s actually hobbled.
      blangley
      Lyricist I
      April 21, 2019
      Just purchased a Sonos One in Melbourne today, Alexa does not work as described above.
        AlexReaver
        Contributor I
        April 21, 2019
        Still waiting for this to be fixed in Australia....
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