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vikram33
Contributor I
April 8, 2019

"There was a problem adding Alexa"

  • April 8, 2019
  • 53 replies
  • 13767 views
Hello,

I've just purchased a Beam and Sonos One and went through the installation process.

I'm having a lot of trouble activating Voice Services on both of them, as I keep getting the "There was a problem adding Alexa" error message after it logs in to my Amazon account.

Both speakers appear in my Amazon account under "Devices" and also in the Amazon Alexa app (I can play music through them using voice via the Alexa application), however I can not control them via the microphones on the speakers.

Really eager to get to this fixed as I'm loving them otherwise.

Thanks
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      53 replies

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      Admr
      Lyricist III
      April 12, 2019
      I change the email account in Sonos from my work one to personal and to reflect the same email address I had on Amazon.

      @tyso interesting....
      tyso
      Lyricist III
      April 12, 2019
      I first had the problem a week and a half ago after having to do a factory reset due to me changing the home attached for the HomeKit setup. I’ve gone through changing email addresses, setting up entirely new amazon and sonos accounts, taking it to a new house with different isps, wired/wireless etc all the same result.

      I did a packet capture on it also and it’s speaking to an amazon endpoint via a TLS session (encrypted) and after some data is exchanged the amazon endpoint closes the connection so I’d say it’s either the sonos code or something on the amazon end. In essence nothing you can do and we should just wait for them to fix it.
        Admr
        Lyricist III
        April 12, 2019
        @tyso awesome work!! I will just wait it out.
        b394373
        Lyricist II
        April 12, 2019
        Not too long, I hope...
        Nambo
        Lyricist I
        April 13, 2019
        Hi, all.

        I've been experiencing this exact particular issue today for something that's been working perfectly fine for the past few months. It must be a Sonos-wide issue and is reassuring to hear that there are other people suffering through this as well.

        Looking forward to the official response from Sonos.
        tyso
        Lyricist III
        April 13, 2019
        Australia also?
        AussieSonosUserXCX
        Contributor I
        April 13, 2019
        I have the exact same issue and I’m in Australia too. Just bought a new Sonos One yesterday and can’t get Alexa to be added to it at all, despite the sonos showing up in my Alexa app and even registered as a device in my amazon account. My existing Sonos Beam works fine and Alexa added fine back in the day too. I hope this is fixed soon because I only bought the Sonos One for the Alexa integration, otherwise I would’ve saved my money and bought a Play:1 instead.
        spganon
        Lyricist II
        April 13, 2019
        Hi - I just wanted to report that I have the same issue and also based in Australia running via amazon.com.au.

        My situation is that I have a Sonos One and a Sonos Beam paired with the Sub. The Sonos One works fine, but no luck with the Beam /Sub pair.

        I will keep my eye out on this thread and hope that between Sonos and Amazon they sort this out quickly.
        Admr
        Lyricist III
        April 16, 2019
        Any update on this Sonos?
        indy_500
        Lyricist II
        April 16, 2019
        Hi, just adding to this thread. Also in Australia and can’t add Alexa to 2 new One speakers - which was the whole point of getting them! Hope Sonos & Amazon can get this sorted soon so that my smart speakers can actually be smart!
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