"There was a problem adding Alexa"

I note that you are in Australia. Does Amazon support Alexa in Australia? I cannot find evidence that it does, on a quick look.

I note that you are in Australia. Does Amazon support Alexa in Australia? I cannot find evidence that it does, on a quick look.

Yes I believe it is now available in Australia

https://en.community.sonos.com/announcements-228985/alexa-now-available-on-sonos-in-australia-and-new-zealand-6806386

I can use Alexa via the Alexa app, but can not activate it on my Sonos devices

You have enabled the Sonos skill for Alexa in the Amazon app?

Hi Vikram,

I raised the same issue with Sonos after purchasing a Beam to go with the One I already owned.

I am also in Aus and can confirm Alexa works ok with the One but not the Beam. This device shows offline in the Alexa app if I add it directly there, and I can’t enable in the sonos app.

Sonos have told me this is either an issue on their side or Amazon, and they are working to fix it. It may be something to do with the latest update (10.1). No eta for the fix though.

Don’t do what I did and waste hours trying to look for things you are doing wrong! Sonos will apparently let me know once this is corrected, I’ll post here once I know more.

Hi Vikram,

I raised the same issue with Sonos after purchasing a Beam to go with the One I already owned.

I am also in Aus and can confirm Alexa works ok with the One but not the Beam. This device shows offline in the Alexa app if I add it directly there, and I can’t enable in the sonos app.

Sonos have told me this is either an issue on their side or Amazon, and they are working to fix it. It may be something to do with the latest update (10.1). No eta for the fix though.

Don’t do what I did and waste hours trying to look for things you are doing wrong! Sonos will apparently let me know once this is corrected, I’ll post here once I know more.

Hi AJ,

Thanks for the info. Sounds like this may my issue as well, although you say Alexa is at least working on your One. Mine will not activate on either the One or the Beam

Hi all, I’m having exactly the same issues but with my 2 x Sonos:ones.

I’ve tried everything to get Alexa working but it simply won’t connect to the Sonos.

Music works fine via the app and airplay2.

It’s really annoying because I had this working fine in my study and then moved them to my family room and not they won’t connect.

Btw, I’m located in Victoria, Australia also.

Hi all, I’m having exactly the same issues but with my 2 x Sonos:ones.

I’ve tried everything to get Alexa working but it simply won’t connect to the Sonos.

Music works fine via the app and airplay2.

It’s really annoying because I had this working fine in my study and then moved them to my family room and not they won’t connect.

Btw, I’m located in Victoria, Australia also.

Hi Admr

Your post is a bit vague regarding the exact issue. However, based upon what you submitted I'm going to ask you to verify that the icon below the microphone on top of the speaker is on (white).

Odd, my issues are the same as original poster anyway..

My mice are off, can’t get them activated, Alexa app is saying the Sonos is offline. Have tried the app, have tried the web app to get them online but no dice.

Hi Admr

Logically speaking unplugging a speaker and moving it to another room should be a simple process. Once plugged in the unit should re-join your network. Can you think of anything else you did in the course of moving the speakers from your study to your family room beyond just plugging them into another power outlet.:?

Same problem here, I'm located in sydney. Sonos say it's a known problem and they'll get back to me when they've fixed it...