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gduncan3595
Contributor I
March 15, 2024
Answered

Suddenly alexa is not working with my voice enabled Sonos Speakers S1 app

  • March 15, 2024
  • 60 replies
  • 4039 views

I am using the S1 app for my Sonos speakers.  Recently my voice enabled Sonos speakers are not working with Alexa.  I can control my speakers in the S1 app but not with Alexa.

When I look at the Alexa app the voice enabled Sonos speakers are showing offline.

  • I have disabled and re-enabled Sonos Skill in Alexa
  • Alexa does not find any devices when I re-enabled Sonos skill in the Alexa app
  • I have removed and added Alexa voice enable to each speaker
  • I have powered off and on the speakers

Did something change?

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    Best answer by Corry P

    Hi @gduncan3595 et al

    We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

    Thank you for your patience.

    60 replies

    Show previous replies
    Nortstar
    Lyricist I
    March 17, 2024

    Its in Sonos to inform the user!

    Spend hours of trying to fin a solution!

    Do you think our time is free of charge?!

    Total disappointed!

      Schlumpf
      Schlumpf
      Virtuoso
      March 17, 2024

      There‘s a big red popup showing any current problem, if you visit Sonos page and also community page. 
      Besides you always can check manually on…

      https://status.sonos.com/?utm_source=embed

      Ralf
      Anders Berggren
      Lyricist II
      March 17, 2024

      Low prio due to S1? Time to shift to Google Home?

      Schlumpf
      Schlumpf
      Virtuoso
      March 17, 2024

      Low prio due to S1? Time to shift to Google Home?

      Why do you think the issue might have a low prio? I cross my fingers it’s a problem Sonos can fix without Amazon because imho things take more time if Amazon is involved. 

      Ralf
        eddy
        Lyricist III
        March 17, 2024

        The first reports of this surfaced on 15 March. I install Sonos S1 updates manually rather than automatically, and didn’t install the current update until yesterday evening (16 March). Alexa was working fine before the update, but hasn’t worked since then.

        Clearly, something in the Sonos update has broken the interface with Alexa, and it should therefore be within the capability of Sonos to roll the change back out for the time being until they can figure out exactly why it didn’t work as expected.

          Bascom144
          Lyricist I
          March 17, 2024

          Sonos, please fix this! Longtime loyal customers with speakers that are only supported by S1 are struggling. 

            Nick W
            Lyricist I
            March 17, 2024

            No one rolls out API changes without notifying their users. SONOS either didn’t pay attention or didn’t test the new update. They now join the long list of people who wasted the trust of people who gave them a great deal of money in good faith for longevity. Not a big deal for them to turn out to be like everyone else, just a little disappointing.  Bought in because I thought they were better, when will I learn? 

            Mike_176
            Contributor I
            March 17, 2024

            Could Sonus please issue an email to all registered users once they have issued the fix

              Highbarn
              Lyricist I
              March 18, 2024

              It’s four days now - and people are still posting asking for solutions as Sonos haven’t had the courtesy to advise customers the system is down. How do you raise a complaint directly with Sonos - cant spot a complaints procedure in the forum?

                Airgetlam
                Airgetlam
                March 18, 2024

                I’ve seen a notification for several days now at status.sonos.com, which also drives a pop up when coming to this forum?

                Since there has been no change to Sonos’ own software, I’d imagine the fix needs to be done on Amazon’s side. Have you complained to them?

                Bruce
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