I am using the S1 app for my Sonos speakers. Recently my voice enabled Sonos speakers are not working with Alexa. I can control my speakers in the S1 app but not with Alexa.When I look at the Alexa app the voice enabled Sonos speakers are showing offline.I have disabled and re-enabled Sonos Skill in Alexa Alexa does not find any devices when I re-enabled Sonos skill in the Alexa app I have removed and added Alexa voice enable to each speaker I have powered off and on the speakersDid something change?

Contributor I

Answered

Suddenly alexa is not working with my voice enabled Sonos Speakers S1 app

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I am using the S1 app for my Sonos speakers. Recently my voice enabled Sonos speakers are not working with Alexa. I can control my speakers in the S1 app but not with Alexa.

When I look at the Alexa app the voice enabled Sonos speakers are showing offline.

I have disabled and re-enabled Sonos Skill in Alexa
Alexa does not find any devices when I re-enabled Sonos skill in the Alexa app
I have removed and added Alexa voice enable to each speaker
I have powered off and on the speakers

Did something change?

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Corry PAnswer

Sonos Staff

Hi @gduncan3595 et al

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Mamster

Lyricist I

Mine is exactly the same, help Sonos!

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Corry P

Sonos Staff

Hi @gduncan3595

Thanks for your post!

We are aware of an issue affecting functionality of Alexa on S1 Sonos systems. We are investigating, but do not have an ETA for a resolution.

You can, however, cease troubleshooting - nothing you can do will help.

We will post here when there is an update.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

L

Lau Fou

Lyricist II

Same for me, je cherche depuis 4 heures !!! Je suis contente de voir ce post !! Hope it wil be fixed very very very SOON !!

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petetobin

Contributor I

Me too, it stopped working yesterday evening.

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Dan_18

Contributor II

yep. looks like Amazon change something about there Alexa API access that affects the S1 app integration. S2 I understand is not affected. Hopefully we get a fix soon delivered by Sonos

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Airgetlam

Or a fix supplied by Amazon, since they broke it.

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Bruce

H

Highbarn

Lyricist I

Can Sonos advise when system is fixed please? I’ve spent two days trying to find a solution

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Griz

Lyricist I

I am glad I found this thread. I also spent (part of) two days, and several hours trying to reset devices, reset Alexa, all various different methods and ways, to no success. I had added a new type of Alexa device and thought perhaps it was somehow related so that was a wild goose chase of wasted time as well. ETA would be nice…, and spreading the word on twitter/x or other forums as well.

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walcotcrooks

Lyricist I

Me too it’s a shame the online chat support we’re not aware I have now spent some time re-installing!!! I will wait for a solution and go back to the rugby!

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M

MSFrench

Lyricist I

Same here - have spent a few hours trying to fix this in vain.

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