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sames22
Contributor I
Apr 9, 2020 11:46 PM UTC
Answered

Sonos will not skip songs with alexa

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

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      sames22Answer
      Contributor I
      Apr 16, 2020 12:26 AM UTC

      OKAY I THINK I GOT IT. RIGHT NOW THE SITUATION IS RESOLVED FOR ME.

      I deregistered my sonos devices with Amazon on BOTH the Alexa App AND in my Amazon prime account. Deregistering on the alexa app is not good enough, deregister with amazon on the web or through their app.

      I then uninstalled and reinstalled sonos app for good measure. In the sonos app i selected Amazon as a music service (my sonos is already alexa voice enabled/embedded) from there it asked me to reauthorize the amazon account for music. I had to link my devices to the amazon music account again individually.....so far so good. She is skipping aongs and acting normal...for now.

       

      Good luck everyone. 

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      81 replies

      bamra74
      Lyricist III
      Apr 10, 2020 11:38 AM UTC

      I’ve have tried everything but my devices will not skip tracks or if I ask Alexa to play my songs when a track has finished it will not play the next song?????

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        bamra74
        Lyricist III
        Apr 10, 2020 2:15 PM UTC

        Very annoying just spent 2 hours on the phone and nothing said it was due of my Sky Q box really it was working fine up till 10am. Reading on the forum the question to look for is won’t skip track, a lot of customers are having the same problem. Sonos fix this now we have paid £2000 for all your equipment 

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        sames22Author
        Contributor I
        Apr 10, 2020 8:51 PM UTC

        Hey bamra74, I just deleted my Sonos app from my phone and added it back. The issue has been resolved. I have an android. Last night I checked for an app update and it said my app was up to date. Obviously this was wrong. Hope this helps.

         

        PS disappointed with sonos lack of response.

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        sames22Author
        Contributor I
        Apr 10, 2020 10:36 PM UTC

        Problem is back again. Issue was resolved for a short while. Let us know what to do SONOS.

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          UKMedia
          UKMedia
          Apr 12, 2020 7:45 AM UTC

          Hi All

          Can you please Disable then Enable the Sonos skill in the Alexa App as a first step and let us know if the problem persists.

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          Remember: Sometimes Red Wine helps :)
          andrew89
          Trending Lyricist I
          Apr 12, 2020 3:29 PM UTC

          Doesn't work. This is a problem for a lot of people now. 

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            CovertDirt
            Enthusiast II
            Apr 14, 2020 8:36 AM UTC

            I’ve enabled and disabled the skill until my fingers hurt. I’ve restarted, rebooted and nothing works. Alexa replies “I can’t skip”.

             

            google Alexa Sonos can’t skip songs / Alexa Sonos won’t skip tracks and you end up here in one of the many unanswered unsolved forum threads.

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            UKMedia
            UKMedia
            Apr 14, 2020 8:46 AM UTC

            I’ve enabled and disabled the skill until my fingers hurt. I’ve restarted, rebooted and nothing works. Alexa replies “I can’t skip”.

             

            google Alexa Sonos can’t skip songs / Alexa Sonos won’t skip tracks and you end up here in one of the many unanswered unsolved forum threads.

             

            I have just tested this on my set-up again whilst listening to a playlist in my queue.  Using the commands ‘Alexa, Next’ and ‘Alexa, Previous’, both commands worked correctly.

            I wonder if this is a geographical issue?  

            My details are:

            Country: UK

            Device: Sonos One

            Voice: Amazon Alexa

            Can you confirm the command that you are using? And that your voice assistant has heard you correctly in the relevant App History?

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            Remember: Sometimes Red Wine helps :)
              CovertDirt
              Enthusiast II
              Apr 14, 2020 8:59 AM UTC

              I’m in Australia.

               

              Saying “play next song” or “next” or “skip this song” or “skip” results in Alexa replying “I can’t skip”.

               

              Today I’ve also noticed if I start from my Sonos Move or Sonos One or from the Echo Dot with “Alexa play Downtempo” she starts the right Apple Music station (Downtempo Radio) and she will play just a single song. Then stop. This is a new behaviour and I can’t replicate it consistently but it’s pretty annoying and it’s new.

               

              But saying any combination of skip or next has Alexa reply “I’m sorry I can’t skip to the next song”.

               

              I've tried from my Sonos One, my Sonos Move and from my Echo Dot. No skips, and now a “single song played” then stop.

               

              EDIT: Alexa has definitely heard me right.

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              UKMedia
              UKMedia
              Apr 14, 2020 9:43 AM UTC

              It’s not possible to skip Radio.  Are you able to select a Playlist and try again.  My test is ‘Alexa, Play Soft Jazz Playlist’.  Alexa, Next and Previous work fine.

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              Remember: Sometimes Red Wine helps :)
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