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Mythicbeast
Avid Contributor II
Nov 20, 2017 10:11 PM UTC
Question

Sonos voice services on Sonos One...trouble setting up

Just setup my Sonos 1, in its own room separate from my Play 5 and sub. Plays music fine. No Problem.

Sonos skill in Alexa already setup, Alexa sees Sonos One. I can control S One through Echo Dot. As well as my other speakers.

When I attempt to setup Voice Services on Sonos One all I get is a loop. I touch Voice Services in the Sonos app on my iPad, the "Control Sonos with your voice" box pops up, hit the "Learn More" bar, goes to "Help and Tips" page, "Control Sonos with Amazon Alexa", touch link "Go to "Set up voice control on your Sonos One" to learn more.", tap that link, goes to a page in "Help and Tips", tells me to set up sonos 1 and to go to More (arrow) Voice Services and follow the prompts. Tap the Set it up now bar and....it just starts the same process over again.

I guess I'll try and uninstall/reinstall the Alexa skill, see what happens.
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27 replies

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Ryan S
Ryan S
Retired Sonos Staff
Dec 7, 2017 8:39 PM UTC
There aren't too many voice prompts, but I can't speak to the hold time. One of our offices is in southern California and not running at full speed with the fires in the area.
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UKMedia
UKMedia
Dec 8, 2017 6:46 AM UTC
Just a thought - Can you select Alexa App>Settings>Garage Sonos 1 and check that the device location is set-up correctly? Also check your Alexa Enabled Play:1 location and retest.
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MythicbeastAuthor
Avid Contributor II
Dec 13, 2017 12:33 AM UTC
Just a thought - Can you select Alexa App>Settings>Garage Sonos 1 and check that the device location is set-up correctly? Also check your Alexa Enabled Play:1 location and retest.

I’m guessing this is what you mean:

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UKMedia
UKMedia
Dec 13, 2017 8:40 AM UTC
Sorry for such a simple check but can you check that the small round white mic light is still displayed on the top of the Sonos One. (It's easy to switch off when dusting - from experience!) If not then just touch the mic symbol to toggle on.
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UKMedia
UKMedia
Dec 13, 2017 8:41 AM UTC
Just a thought - Can you select Alexa App>Settings>Garage Sonos 1 and check that the device location is set-up correctly? Also check your Alexa Enabled Play:1 location and retest.

I’m guessing this is what you mean:

Yep, that looks good.
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Remember: Sometimes Red Wine helps :)
MythicbeastAuthor
Avid Contributor II
Dec 13, 2017 4:28 PM UTC
No mic light because...I’M AN IDIOT!!!

It seems I THOUGHT I was ordering a Sonos ONE when, in fact, I ordered a Sonos PLAY 1. DOH! In my idiotic defense, the names are kinda similar.

I don’t really feel too bad, except for wasting the time of those who tried to help me, love the sound from this little speaker and will probably buy a few more. I’ll put off the ONE until it gains more functionality.

Thanks UK Media in particular!
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UKMedia
UKMedia
Dec 13, 2017 4:52 PM UTC
No mic light because...I’M AN IDIOT!!!

It seems I THOUGHT I was ordering a Sonos ONE when, in fact, I ordered a Sonos PLAY 1. DOH! In my idiotic defense, the names are kinda similar.

I don’t really feel too bad, except for wasting the time of those who tried to help me, love the sound from this little speaker and will probably buy a few more. I’ll put off the ONE until it gains more functionality.

Thanks UK Media in particular!

lol - I've heard worse 🙂 Glad we got to the end of it though...
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Remember: Sometimes Red Wine helps :)
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