Avid Contributor II

Question

Sonos voice services on Sonos One...trouble setting up

Forum|Forum|8 years ago
November 20, 2017
27 replies
3896 views

Just setup my Sonos 1, in its own room separate from my Play 5 and sub. Plays music fine. No Problem.

Sonos skill in Alexa already setup, Alexa sees Sonos One. I can control S One through Echo Dot. As well as my other speakers.

When I attempt to setup Voice Services on Sonos One all I get is a loop. I touch Voice Services in the Sonos app on my iPad, the "Control Sonos with your voice" box pops up, hit the "Learn More" bar, goes to "Help and Tips" page, "Control Sonos with Amazon Alexa", touch link "Go to "Set up voice control on your Sonos One" to learn more.", tap that link, goes to a page in "Help and Tips", tells me to set up sonos 1 and to go to More (arrow) Voice Services and follow the prompts. Tap the Set it up now bar and....it just starts the same process over again.

I guess I'll try and uninstall/reinstall the Alexa skill, see what happens.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

M

MythicbeastAuthor

Avid Contributor II

Agree.
I’m considering returning mine to Amazon but, to be truthful, the Alexa functionality is secondary to my desire for superior sound quality from a small device in my garage. I’m hoping it will work as advertised, in time. I certainly won’t be purchasing another any time soon.

UKMedia

UK: Thanks, but when I hit that link it just routes me to the app. Back to where we started.

Mystic:. Agreed, but sometimes it's the principle of the thing.... One of the reasons I paid big $ to Sonos was to ditch my Amazon echos, but can't do that until I can get this to work as advertised. Good luck

Try removing the Alexa app and then follow the link again or type the address directly into a browser. (iOS is not my strongest skill set!)

Remember: Sometimes Red Wine helps :)

M

MythicbeastAuthor

Avid Contributor II

Try removing the Alexa app and then follow the link again or type the address directly into a browser. (iOS is not my strongest skill set!)[/quote]

Installed Sonos web app on my pc in the garage, also Alexa web app. Don’t see a way to enable voice services.

UKMedia

Try the steps I've listed in the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

Remember: Sometimes Red Wine helps :)

M

MythicbeastAuthor

Avid Contributor II

Try the steps I've listed in the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

Did that as immediately following the PC setup. Doesn’t work.

UKMedia

Can you submit a diagnostic and post the number on this thread?

Remember: Sometimes Red Wine helps :)

M

MythicbeastAuthor

Avid Contributor II

Like the one I posted 2 weeks ago?

Sure, but never heard back about the first one

M

MythicbeastAuthor

Avid Contributor II

Ok, here it is

Ryan S

Retired Sonos Staff

Thanks for the diagnostic. The Sonos One isn't listed there, but doesn't look like you've been able to complete the setup on it yet, so that's not too surprising. Based on what you've tried, I think the best thing would be to speak with a technician live on the phone. Have you had a chance to give us a call on our support line yet? I'd highly encourage it.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

MythicbeastAuthor

Avid Contributor II

Hmmm, that’s odd. It shows up and plays fine from the Sonos app on my iPad, iPhone and windows computer.

I’ll try calling support as soon as I find the number and have an hour to spare for what I imagine will be navigating infuriating voice prompts and listening to bad music.

Show more replies

Sign up

Login to the community