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williamsiddall
Contributor I
October 4, 2017

Sonos stops after playing one song from Amazon Music

  • October 4, 2017
  • 38 replies
  • 7852 views
"Alexa, play classical music on dining room"

Alexa starts classical focus from amazon on dining room sonos.

After one selection, sonos goes quiet. Sonos app shows nothing playing. I can ask alexa to play classical music again, and again it plays just one selection and stops.
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    38 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    October 4, 2017
    Hi William, a couple suggestions to start with, can you please disable the Alexa skill and enable it again? When you do so, discover devices again.

    If you're still having this issue, can you submit a diagnostic from your Sonos system and reply back with your confirmation number?
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Anonymous
    October 4, 2017
    I have just had the same issue, but after 2 songs were played. If I go into the Alexa web app, select the Sonos speaker that was playing, I can see the scrubber bar is at the very end and it thinks it is still playing. If I press next track, it starts the next song in the playlist.

    I too will submit a diagnostic report.
      williamsiddallAuthor
      Contributor I
      October 4, 2017
      I did as you suggest. Same result - only one song plays.

      Diagnostic confirmation number is 7913964.
      Snoosnoo
      Snoosnoo
      Contributor I
      October 4, 2017
      Submitted a diagnostic report on this issue as part of the beta program. Uninstalled and reinstalled everything when the beta program ended, but the problem persists. So after all that time testing, this app is now useless to me. Very disappointed.
      Ryan S
      Ryan S
      Retired Sonos Staff
      October 4, 2017
      From a different thread, here's something that worked for another user.
      Here is an update on how I was able to find a work-around:
      1. forget all Sonos devices in the Alexa App.
      2. Disable the Sonos Skill in the Alexa App.
      3. Re-enable the Sonos Skill in the Alexa App.
      4. Power Off then on Echo Dot
      5. Power Off then on the Sonos speakers

      Now I can both start and stop music in the living room, as well as advance tracks. The music does not stop after a single song.

      Hopefully these steps will help someone else. The key here is that simply disabling and re-enabling the skill is not sufficient. Devices must actually be powered off to solve the issue.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        nickbull
        Lyricist III
        October 5, 2017
        I have the same issue. The above workaround does not work for me.
        williamsiddallAuthor
        Contributor I
        October 6, 2017
        Above workaround not working for me either.
        Mark_19
        Lyricist II
        October 7, 2017
        I have the same issue too. "Play xxxx radio" gives me one track of whichever artist I ask for then music stops. If I ask Alexa to pay another track it tells me I cannot as it is already streaming on another device.
        jgatie
        jgatie
        October 7, 2017
        Participation in this beta assumes one will submit issues and feedback to the beta team to help improve the coming general release. Please submit a diagnostic after these issues occur and post feedback to the beta feedback page here:

        https://sonos.custhelp.com/app/beta
          varsas
          Trending Lyricist I
          October 7, 2017
          Participation in this beta assumes one will submit issues and feedback to the beta team to help improve the coming general release. Please submit a diagnostic after these issues occur and post feedback to the beta feedback page here:

          https://sonos.custhelp.com/app/beta
          Done. Though I selected iOS as the control when Alexa should be an option.
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