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MarceF
Contributor I
May 9, 2021
Answered

Sonos skill stop working in Alexa due to geographical restrictions

  • May 9, 2021
  • 1 reply
  • 2048 views

Hi there

 

Nearly on May 4, my Sonos One stop of working with Alexa, with hard problems to be recognized by IOS app. Following a suggestion here, I did de-activated the Sonos skill in Alexa, and then it didn’t appeared and when trying again, it says that there is a geographic restriction. I have my Sonos one since 2018 working in Chile with Alexa.
There is a bug on the app/system? Or there are legal issues relative to these georestrictions? There is a data when it could be solved?

 

best

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Best answer by Xander P

Hi @MarceF, thanks for reaching out to the Sonos Community!

Unfortunately Chile is not currently supported for Alexa on Sonos - you can find here a list of countries with Alexa availability on Sonos.

I’m not sure how you managed to add Alexa to the system in the first place, as it can only be added to Sonos systems registered to the appropriate region, however I’ll be happy to pass on your interest in bringing Alexa to Chile to our development team :)

 

1 reply

Xander P
Xander PAnswer
Retired Sonos Staff
May 10, 2021

Hi @MarceF, thanks for reaching out to the Sonos Community!

Unfortunately Chile is not currently supported for Alexa on Sonos - you can find here a list of countries with Alexa availability on Sonos.

I’m not sure how you managed to add Alexa to the system in the first place, as it can only be added to Sonos systems registered to the appropriate region, however I’ll be happy to pass on your interest in bringing Alexa to Chile to our development team :)

 

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