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RFCVincent
Trending Lyricist I
March 29, 2019

Sonos redirecting to amazon.com not amazon.co.uk when trying to add Alexa Voice Service

  • March 29, 2019
  • 33 replies
  • 2206 views
When trying to add Alexa Voice Service through the Sonos app, I'm being directed to amazon.com and not amazon.co.uk to sign in. I don't have a .com account and need to be able to log in with .co.uk.

I've followed the steps and guidance in both of these threads:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-authorizing-to-amazon-com-instead-of-amazon-co-uk-6807771
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-defaulting-to-amazon-com-instead-of-amazon-co-uk-when-adding-service-6806074
to no avail.

Is there any other support or ideas which could help?

Thanks
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    33 replies

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    Ken_Griffiths
    Ken_Griffiths
    April 8, 2019
    Hi all, tried all of this and it's still not working. :(
    When I go through the Sonos app to connect Amazon Alexa, it's still redirecting me to amazon.com

    Interestingly when I log in to the Alexa page on my PC and try to change the address for my Sonos device, it doesn't save successfully. The correct address appears for a flash and then disappears again. I've tried that in multiple browsers without success.
    I would perhaps make contact with Amazon UK Support here ... https://www.amazon.com/gp/help/customer/contact-us/ hopefully they can check and perhaps see what the issue is with your Alexa account.
    RFCVincentAuthor
    Trending Lyricist I
    April 8, 2019
    Success!
    I was on the phone to the Amazon support team and together we managed to get to the problem. User error!

    For anyone seeing this thread in the future: Your amazon.co.uk account login details will work with amazon.com just fine. Turns out my browser was auto-filling an old password for amazon.com (I must have signed in to it at some point in the past). I didn't think to question the browser auto-fill, but clearly I was wrong! So I just had to re-enter my correct amazon.co.uk password and it worked as it should!

    Thanks so much to everyone who helped out, we got there eventually!
      Ken_Griffiths
      Ken_Griffiths
      April 8, 2019
      RFCVincent,

      Really glad you managed to find the answer here. It had us all baffled. It’s one I will definitely keep in mind for the future. Thanks for sharing this.?
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