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Sonos redirecting to amazon.com not amazon.co.uk when trying to add Alexa Voice Service

Forum|Forum|7 years ago
March 29, 2019
33 replies
2206 views

When trying to add Alexa Voice Service through the Sonos app, I'm being directed to amazon.com and not amazon.co.uk to sign in. I don't have a .com account and need to be able to log in with .co.uk.

I've followed the steps and guidance in both of these threads:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-authorizing-to-amazon-com-instead-of-amazon-co-uk-6807771
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-defaulting-to-amazon-com-instead-of-amazon-co-uk-when-adding-service-6806074
to no avail.

Is there any other support or ideas which could help?

Thanks

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RFCVincentAuthor

Trending Lyricist I

I will let you know when AMZN MOBILE LLC comes back online here for me and then maybe try again after that.?

Awesome, thanks 🙂

Ken_Griffiths

RFCVincent,

You should see a full list of AMZN MOBILE LLC Android Apps here:

https://play.google.com/store/apps/developer?id=Amazon+Mobile+LLC

This is the iTunes Store link that’s currently showing offline in the iOS App Store for me:

https://itunes.apple.com/us/developer/amzn-mobile-llc/id297606954

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RFCVincentAuthor

Trending Lyricist I

Hi all, thought I'd give a quick update to say this still isn't working. 😞 Any other ideas?

UKMedia

Hi

Can you also check any Music Streaming Services associated to your Sonos account to ensure they are set-up as a UK location. Also, can you open the Alexa App>Settings>Devices and check that the lovation is correctly set on any Alexa Devices.

Remember: Sometimes Red Wine helps :)

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RFCVincentAuthor

Trending Lyricist I

Hi @UKMedia, thanks for the reply.

So I've checked Spotify (The only music service I have connected) and there are no location settings in the Sonos app or the Spotify app. I can set the language in the Spotify app, but that's already set to English.
Similarly in the Alexa App, there doesn't appear to be any location settings for my devices. There's a location setting for the app, which is set to my location.

Ken_Griffiths

Just to say AMZN MOBILE LLC is back online here for me, so that is not the issue. I would speak with Amazon Support and see what they can suggest. It might be an Account fault/setting on their side.

Ken_Griffiths

rfcvincent,

As a further thought, when you goto https://alexa.amazon.com and login it should auto-redirect you to https://alexa.amazon.co.uk. It will log you out and switch to the .co.uk account and invite you to login again. It might be worth trying that to ensure the redirect does do that for your Alexa Account. Note you may not be able to test that on a mobile device, as it may simply direct you to the installed App, but it should do that via a PC browser. If it does not redirect you to https://alexa.amazon.co.uk, that may show there is an account issue.

Ken_Griffiths

I also found this link, which may help...

https://www.amazon.com/gp/help/customer/display.html?nodeId=202205900 about how to change your Echo device country settings in your online account.

UKMedia

Hi

If you open the Alexa App on a mobile device and select the Devices button in the bottom right-hand corner and then select 'All Devices' which is the far right button at the top of the screen below the title 'Devices', then after selecting any Alexa enabled device, you will see Location about halfway down.

And with Spotify, if you open www.spotify.com/uk and sign into your account, there is a location within Account Overview.

Remember: Sometimes Red Wine helps :)

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RFCVincentAuthor

Trending Lyricist I

Hi all, tried all of this and it's still not working. :(
When I go through the Sonos app to connect Amazon Alexa, it's still redirecting me to amazon.com

Interestingly when I log in to the Alexa page on my PC and try to change the address for my Sonos device, it doesn't save successfully. The correct address appears for a flash and then disappears again. I've tried that in multiple browsers without success.

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