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RFCVincent
Trending Lyricist I
March 29, 2019

Sonos redirecting to amazon.com not amazon.co.uk when trying to add Alexa Voice Service

  • March 29, 2019
  • 33 replies
  • 2206 views
When trying to add Alexa Voice Service through the Sonos app, I'm being directed to amazon.com and not amazon.co.uk to sign in. I don't have a .com account and need to be able to log in with .co.uk.

I've followed the steps and guidance in both of these threads:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-authorizing-to-amazon-com-instead-of-amazon-co-uk-6807771
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-defaulting-to-amazon-com-instead-of-amazon-co-uk-when-adding-service-6806074
to no avail.

Is there any other support or ideas which could help?

Thanks
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    33 replies

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    John B
    March 29, 2019
    Apologies if these have been mentioned before...

    1. I assume you aren't running any form of VPN?
    2. In your phone browser's Settings, under Site Settings, is there anything you can do to the settings for amazon.co.uk or amazon.com to make this work properly? (Disclaimer: I have no idea of the possibilities or possible consequences here!)
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    Apologies if these have been mentioned before...

    1. I assume you aren't running any form of VPN?
    2. In your phone browser's Settings, under Site Settings, is there anything you can do to the settings for amazon.co.uk or amazon.com to make this work properly? (Disclaimer: I have no idea of the possibilities or possible consequences here!)

    Hi John, thanks for the reply!

    I'm not running any sort of VPN, no.
    I've just had a look and there doesn't seem to be any sort of setting in my browser or phone which could affect amazon. I tried clearing my browser cache too, which hasn't helped.
    John B
    March 29, 2019
    Try a different browser as default? (Although not sure how this would be involved)

    Temporarily change router's DNS servers to Google public DNS? This is probably too much wild speculation to be worth the hassle of trying to be honest. You may have to call Sonos Support.
    Ken_Griffiths
    Ken_Griffiths
    March 29, 2019
    I can only find this https://en.community.sonos.com/amazon-alexa-and-sonos-229102/cannot-connect-amazon-account-in-sonos-app-6802601
    Which recommends signing out of All Amazon Apps on the controller device, these include, Amazon Prime, Shopping, Music.

    Oddly, if I goto the iOS App Store and try to see all Apps from AMZN MOBILE LLC who produce the Amazon Apps the link is showing offline... so perhaps there is some kind of temporary outage?
    John B
    March 29, 2019
    Do these links have any relevance?

    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889490

    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889390

    (although I think you said you didn't have other Amazon apps)
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    Do these links have any relevance?

    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889490

    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889390

    (although I think you said you didn't have other Amazon apps)

    Had a quick read through and they don't seem to be relevant to my issue as, like you said, I don't have any other Amazon apps. I did check my Amazon account location settings though and that all seems to be in order too.
    John B
    March 29, 2019
    Actually, Ken's (implied) suggestion that you just try again later might be worth a shot. It wouldn't be the first time on here that a load of troubleshooting effort went into solving something caused by a temporary glitch.
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    I can only find this https://en.community.sonos.com/amazon-alexa-and-sonos-229102/cannot-connect-amazon-account-in-sonos-app-6802601
    Which recommends signing out of All Amazon Apps on the controller device, these include, Amazon Prime, Shopping, Music.

    Oddly, if I goto the iOS App Store and try to see all Apps from AMZN MOBILE LLC who produce the Amazon Apps the link is showing offline... so perhaps there is some kind of temporary outage?

    I'm on Android, but yeah checking the Play Store and all the apps show up as normal. It's listing Alexa as the only app installed.
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    Actually, Ken's (implied) suggestion that you just try again later might be worth a shot. It wouldn't be the first time on here that a load of troubleshooting effort went into solving something caused by a temporary glitch.

    Yeah I think that's what I'll end up doing. I'll wait till tonight and try again.

    Thanks for all the help everyone! I'll report back the results tonight.
    Ken_Griffiths
    Ken_Griffiths
    March 29, 2019
    I will let you know when AMZN MOBILE LLC comes back online here for me and then maybe try again after that.?
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