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RFCVincent
Trending Lyricist I
March 29, 2019

Sonos redirecting to amazon.com not amazon.co.uk when trying to add Alexa Voice Service

  • March 29, 2019
  • 33 replies
  • 2206 views
When trying to add Alexa Voice Service through the Sonos app, I'm being directed to amazon.com and not amazon.co.uk to sign in. I don't have a .com account and need to be able to log in with .co.uk.

I've followed the steps and guidance in both of these threads:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-authorizing-to-amazon-com-instead-of-amazon-co-uk-6807771
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-defaulting-to-amazon-com-instead-of-amazon-co-uk-when-adding-service-6806074
to no avail.

Is there any other support or ideas which could help?

Thanks
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    33 replies

    John B
    March 29, 2019
    There is a post from @UKMedia in this thread that may help you to resolve this issue (although may be overlap with the threads you referenced).

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
    Ken_Griffiths
    Ken_Griffiths
    March 29, 2019
    Install the Amazon Alexa App onto your mobile device controller and login through that app to your .co.uk account and see if that fixes things for you.
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    There is a post from @UKMedia in this thread that may help you to resolve this issue.

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

    Hi John thanks, but I've already checked out that post, @UKMedia linked to that same post in one of the links I mentioned in my original comment.

    Thanks for the help though!
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

    Hi Ken I've tried that but still no luck.
    Ken_Griffiths
    Ken_Griffiths
    March 29, 2019
    Further to my post above I understand the Alexa App is used to setup the voice service in Sonos, but one other thing to maybe check is that your Sonos Profile is also set to United Kingdom.. Goto https://www.sonos.com/myaccount/profile/ ...scroll page and choose to edit your profile to change Country Settings, if necessary.
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    Further to my post above I understand the Alexa App is used to setup the voice service in Sonos, but one other thing to maybe check is that your Sonos Profile is also set to United Kingdom.. Goto https://www.sonos.com/myaccount/profile/ ...scroll page and choose to edit your profile to change Country Settings, if necessary.

    Yeah I've checked that too, it's set correctly to the UK. 😞
    Ken_Griffiths
    Ken_Griffiths
    March 29, 2019
    Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

    Hi Ken I've tried that but still no luck.    Check the country settings on your actual mobile controller device too, see if that does the trick.
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

    Hi Ken I've tried that but still no luck.    Check the country settings on your actual mobile controller device too, see if that does the trick.

    I've had a look and it all appears to be correct on my mobile too.
    Ken_Griffiths
    Ken_Griffiths
    March 29, 2019
    I have dug a bit deeper and it seems it causes a problem if you also have the Amazon App for shopping on your controller... if you have any other Amazon Apps (besides Alexa) just log out of those and then try again with the just the Alexa App signed in.
    RFCVincentAuthor
    Trending Lyricist I
    March 29, 2019
    I have dug a bit deeper and it seems it causes a problem if you also have the Amazon App for shopping on your controller... if you have any other Amazon Apps (besides Alexa) just log out of those and then try again with the just the Alexa App signed in.

    I've just checked and the only Amazon app I appear to have is the Alexa app.
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