Skip to main content
seanyd
Contributor I
Jan 5, 2018 7:10 AM UTC
Answered

Sonos One stereo pair

Hi I have a pair of One's , one is in the living room and the other is in the dining room. Sometimes when I ask Alexa a question they both answer or one will answer followed by the other a few seconds later.
Any ideas how I can rectify this so only one answers?
Thanks
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
UKMedia
UKMediaAnswer
Jul 15, 2018 3:09 PM UTC
Can you check that the small white round light is displayed on the top of the Sonos One? If not the mic is turned off, just touch the mic symbol to toggle back on.
Remember: Sometimes Red Wine helps :)
View in thread

8 replies

UKMedia
UKMedia
Jan 5, 2018 8:36 AM UTC
The process that they should follow is for the Amazon server to determine which device received the clearest command and mute the other one, although sometimes more than one will chime. Can you disable and then enable the Sonos skill in the Alexa App>Skills>Your Skills>Sonos
Translate
Remember: Sometimes Red Wine helps :)
seanydAuthor
Contributor I
Jan 5, 2018 9:52 AM UTC
Thanks for the reply. I will try it after work.
Translate
John B
Jan 5, 2018 12:11 PM UTC
Do you really have a stereo pair located in different rooms?
Translate
    seanydAuthor
    Contributor I
    Jan 5, 2018 1:21 PM UTC
    Yes but it is adjoining rooms in an open plan style so the speakers are not too far apart.
    Translate
    John B
    Jan 6, 2018 12:11 AM UTC
    You may get a better distribution of sound from grouping rather than pairing but it's your call.
    Translate
    cdmcmillon
    Contributor I
    Jul 15, 2018 2:08 PM UTC
    I have 2 One's set up as a stereo pair in my living room, one of them, no matter how close I am to it never answers when I address alexa. Any ideas?
    Translate
    UKMedia
    UKMediaAnswer
    Jul 15, 2018 3:09 PM UTC
    Can you check that the small white round light is displayed on the top of the Sonos One? If not the mic is turned off, just touch the mic symbol to toggle back on.
    Translate
    Remember: Sometimes Red Wine helps :)
      cdmcmillon
      Contributor I
      Jul 15, 2018 8:29 PM UTC
      That was it! Mic was off. Thanks!
      Translate
      Terms & ConditionsAccessibility statement