Sonos One saying it is offline and unable to use voice control

Forum|Forum|2 years ago
March 15, 2024
67 replies
3899 views

Hi all,

I have been digging into the forums here and on the web in general, and cant find a solution to this. My Sonos One stopped responding to voice commands today. I have tried all solutions that I could find, including deregistering & re-registering, unplugging, rebooting my router, standing on my head while facing east… well you get the idea. Can anyone please help???

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Corry P

Hi @samsaints et al

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience

Show previous replies

K

keith_13

Avid Contributor I

Thanks Corry, applied update and she’s working again...Thanks

PS I don’t know why but ALEXA through SONOS always says “SOMETHING WENT WRONG TRY AGAIN” the first time I ask her anything :) … Been doing it for months now

J

Jillco

Contributor I

Oh dear, I’ve tried twice to update but keep getting an error message. On the Alexa app it still says all my speakers are off line.

J

C

Clzsr01

Contributor I

Well done Sonos. Update good and all working again.

Many thanks.

Z

Zhorod

Lyricist I

First try I got an error. Rebooted app, tried again, all worked. Thanks. Still surprised SONOS can't find a way of allowing older SONOS products onto S2, even via some form of additional bridge / dongle / etc. however, happy :-)

S

samsaintsAuthor

Trending Lyricist I

Hi @samsaints et al

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience

Than you for resolving this, its nice to hear Alexa and have hear me! Well done.

S

samsaintsAuthor

Trending Lyricist I

*Thank

J

Jillco

Contributor I

Now working again …. Thanks Sonos.

J