Sonos One saying it is offline and unable to use voice control

Forum|Forum|2 years ago
March 15, 2024
67 replies
3899 views

Hi all,

I have been digging into the forums here and on the web in general, and cant find a solution to this. My Sonos One stopped responding to voice commands today. I have tried all solutions that I could find, including deregistering & re-registering, unplugging, rebooting my router, standing on my head while facing east… well you get the idea. Can anyone please help???

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Best answer by Corry P

Hi @samsaints et al

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience

106rallye

What service are you using for voice control?

S

samsaintsAuthor

Trending Lyricist I

Alexa, I cant seem to work out how to get sonos vc

S

samsaintsAuthor

Trending Lyricist I

it doesn’t give me that option

S

samsaintsAuthor

Trending Lyricist I

Tried this found on another post - no luck…

“Maybe try de-registering each of the Sonos components in the Alexa App, as there is both a ‘speaker’ component and an ‘Alexa’ component for each Sonos speaker (and fyi a TV component for a Sonos HT product). The Alexa component is often (but not always) embedded inside the speaker component in the Alexa App device list. When they are all removed - remove the voice assistant from your Sonos speaker and reboot it. Whilst it’s rebooting, remove the ‘Sonos Skill’ from the Alexa App.

Let your speaker(s) reconnect online and settle, post reboot …and then simply reinstall the Alexa voice assistant to the speaker via the Sonos App. This will auto-reinstall the ‘Sonos Skill’ in the Alexa App and then see if that fixes your issue”

Ken_Griffiths

Tried this found on another post - no luck…

“Maybe try de-registering each of the Sonos components in the Alexa App, as there is both a ‘speaker’ component and an ‘Alexa’ component for each Sonos speaker (and fyi a TV component for a Sonos HT product). The Alexa component is often (but not always) embedded inside the speaker component in the Alexa App device list. When they are all removed - remove the voice assistant from your Sonos speaker and reboot it. Whilst it’s rebooting, remove the ‘Sonos Skill’ from the Alexa App.

Let your speaker(s) reconnect online and settle, post reboot …and then simply reinstall the Alexa voice assistant to the speaker via the Sonos App. This will auto-reinstall the ‘Sonos Skill’ in the Alexa App and then see if that fixes your issue”

Did the Sonos Skill reinstall in the Amazon Alexa App? Have you checked it is present under ‘Your Skills’. Also, is the mic LED showing on the speaker? Perhaps try toggling the mic off/on on top of your speaker.

S

samsaintsAuthor

Trending Lyricist I

Yes skill enabled, and have tried toggling mic, still nothing

S

samsaintsAuthor

Trending Lyricist I

Close to giving up and buying a HomePod

Ken_Griffiths

Close to giving up and buying a HomePod

What’s the country setting showing in your online Sonos profile? See attached example.

Here is the link for you to perhaps check…