Trending Lyricist I

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Sonos One saying it is offline and unable to use voice control

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Hi all,

I have been digging into the forums here and on the web in general, and cant find a solution to this. My Sonos One stopped responding to voice commands today. I have tried all solutions that I could find, including deregistering & re-registering, unplugging, rebooting my router, standing on my head while facing east… well you get the idea. Can anyone please help???

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Corry PAnswer

Sonos Staff

Hi @samsaints et al

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Ken_Griffiths

Your Sonos One mic is not ‘on’ in that photo.

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samsaintsAuthor

Trending Lyricist I

It was booting up, it’s definitely on now

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samsaintsAuthor

Trending Lyricist I

I unplugged it the turned it back on

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Ken_Griffiths

I unplugged it the turned it back on

As you have now corrected your Country settings, I would perhaps remove Alexa from your device, also remove the Sonos Skill in the Alexa App and then add Alexa back to your speaker again via the Sonos App and see if that resolves the matter.🤞

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samsaintsAuthor

Trending Lyricist I

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samsaintsAuthor

Trending Lyricist I

Will do, I’ll let you know how it goes

thanks for all your help and patience 👍

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blacknick

Lyricist III

I’m having the exact same issue with all of my Sonos One devices. Started yesterday and I’ve tried everything you say you have, with no success. Extremely frustrating. If I switch them to using the Google Voice Assistant then it works fine, so it appears to be an Alexa integration problem. I upgraded the Sonos firmware yesterday so I suspect that did something to break it. Did you also update your firmware recently? I hope we can get some support from Sonos to get this resolved!

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Ken_Griffiths

I’m having the exact same issue with all of my Sonos One devices. Started yesterday and I’ve tried everything you say you have, with no success. Extremely frustrating. If I switch them to using the Google Voice Assistant then it works fine, so it appears to be an Alexa integration problem. I upgraded the Sonos firmware yesterday so I suspect that did something to break it. Did you also update your firmware recently? I hope we can get some support from Sonos to get this resolved!

If you need Sonos Support, then it maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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samsaintsAuthor

Trending Lyricist I

I cant update as I’m using the sonos bridge(12 yrs old) and it is S1 not upgradeable to S2

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blacknick

Lyricist III

I cant update as I’m using the sonos bridge(12 yrs old) and it is S1 not upgradeable to S2

I did not upgrade from S1 to S2, I’m also still using S1 due to an older Amp that can’t upgrade. But, yesterday the app said there was an update to be applied to the speakers.

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