Sonos One Not Responding to Alexa Comands

Forum|Forum|8 years ago
October 30, 2017
35 replies
62575 views

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action.

Diag:8022698

Sonos One

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Best answer by UKMedia

Hi Gazzstevens

Can you please try these actions:

- In the Alexa app, select 'Skills' and disable the Sonos Skill;
- In the Alexa app (PC version), select 'Smart Home' then 'Devices';
- Select 'Forget All' at the bottom of the screen;
- In the Sonos app, select 'Settings' and for each of the Sonos 1's remove 'Voice Recognition';
- If you have a Connect, please power down and then switch on and wait for it to boot;
- Power down the two Sonos 1's and then switch them back on and wait for them to boot;
- In the Sonos app, Select 'Manage' and then select 'Add a player or sub' and add the two Sonos 1's again. This will complete the set-up process again;
- In the Alexa app, select 'Skills' and ensure the Sonos skill is enabled, if not please 'Enable';
- In the Alexa app (PC version), select 'Smart Home' then 'Devices'
- Select 'Discover' at the bottom of the screen. Ensure that your Sonos 1's are displayed correctly and not shown as 'Off Line'. Also ensure that there are no devices with the same name (To ensure my Sonos devices are not duplicated, I've added Sonos to the end of each of my players within the Sonos App. Remember, if you want to do this, rename before selecting 'Discover';

Please retest and let me know the result.

Show previous replies

H

heynowjerry

Avid Contributor III

Hi Gazzstevens

Can you please try these actions:

- In the Alexa app, select 'Skills' and disable the Sonos Skill;
- In the Alexa app (PC version), select 'Smart Home' then 'Devices';
- Select 'Forget All' at the bottom of the screen;
- In the Sonos app, select 'Settings' and for each of the Sonos 1's remove 'Voice Recognition';
- If you have a Connect, please power down and then switch on and wait for it to boot;
- Power down the two Sonos 1's and then switch them back on and wait for them to boot;
- In the Sonos app, Select 'Manage' and then select 'Add a player or sub' and add the two Sonos 1's again. This will complete the set-up process again;
- In the Alexa app, select 'Skills' and ensure the Sonos skill is enabled, if not please 'Enable';
- In the Alexa app (PC version), select 'Smart Home' then 'Devices'
- Select 'Discover' at the bottom of the screen. Ensure that your Sonos 1's are displayed correctly and not shown as 'Off Line'. Also ensure that there are no devices with the same name (To ensure my Sonos devices are not duplicated, I've added Sonos to the end of each of my players within the Sonos App. Remember, if you want to do this, rename before selecting 'Discover';

Please retest and let me know the result.

Attempting to run through this process. Couple of things.
The Alexa PC Version doesn't seem to be available for PC Download. Do i use the Web Browser version instead?

Thanks in advance..

UKMedia

Yes, sorry that was what I meant. ( https://alexa.amazon.co.uk or https://alexa.amazon.com )

Remember: Sometimes Red Wine helps :)

C

Choochoo34

Lyricist I

Here are the steps I used to configure a different Amazon / Alexa account for my Sonos speaker. This should work for both iOS and Android.

1. On your Alexa app forget the Sonos skill and delete the Sonos speaker.
Then on your Sonos app go to Advanced Settings and choose Reset Controller. This will disconnect the app from the speaker.
2. Do a factory reset on your Sonos speaker
3. Open your Amazon shopping app and logout of your old Account and login to your new Account.
4. Reopen your Sonos app and setup the "new" speaker. Then when you set up voice services choose Alexa. It should then connect to your new Amazon account.
5. Go to your Alexa app and enable the Sonos skill then search for new devices.

You're done!

jgatie

DO NOT FACTORY RESET! It is not necessary unless instructed by a Sonos rep, and giving this advice to people can cause then to delete all their settings and playlists from their system.

Smilja

Alexa is a IT cloud-based service wherefore resetting the Sonos devices to factory settings is pointless.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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