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Sonos One Not Responding to Alexa Comands

Forum|Forum|8 years ago
October 30, 2017
35 replies
62575 views

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action.

Diag:8022698

Sonos One

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Best answer by UKMedia

Hi Gazzstevens

Can you please try these actions:

- In the Alexa app, select 'Skills' and disable the Sonos Skill;
- In the Alexa app (PC version), select 'Smart Home' then 'Devices';
- Select 'Forget All' at the bottom of the screen;
- In the Sonos app, select 'Settings' and for each of the Sonos 1's remove 'Voice Recognition';
- If you have a Connect, please power down and then switch on and wait for it to boot;
- Power down the two Sonos 1's and then switch them back on and wait for them to boot;
- In the Sonos app, Select 'Manage' and then select 'Add a player or sub' and add the two Sonos 1's again. This will complete the set-up process again;
- In the Alexa app, select 'Skills' and ensure the Sonos skill is enabled, if not please 'Enable';
- In the Alexa app (PC version), select 'Smart Home' then 'Devices'
- Select 'Discover' at the bottom of the screen. Ensure that your Sonos 1's are displayed correctly and not shown as 'Off Line'. Also ensure that there are no devices with the same name (To ensure my Sonos devices are not duplicated, I've added Sonos to the end of each of my players within the Sonos App. Remember, if you want to do this, rename before selecting 'Discover';

Please retest and let me know the result.

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UKMedia

SOMEONE PLEASE PROVIDE INSTRUCTIONS FOR TROUBLESHOOTING ON APPLE DEVICES.

You need to raise this on the Amazon Alexa forum, as it was Amazon that removed the 'Forget All' command from the iOS app.

Remember: Sometimes Red Wine helps :)

G

goldnotsilver

Lyricist III

One wonders if Amazon isn't fully enthusiastic about supporting their app on Sonos, as it cannibalizes their Echo sales.

UKMedia

One wonders if Amazon isn't fully enthusiastic about supporting their app on Sonos, as it cannibalizes their Echo sales.

I don't think you should view it as a Sonos slight, I suspect it is because Amazon have just released Routines in the Alexa App which whilst it is a great way to reset your Smart Devices, 'Remove All' deletes all actions defined in all Routines.

Remember: Sometimes Red Wine helps :)

A

ateam17

Lyricist I

Thanks UK Media! your solution worked.

Happy Holidays

C

crossl77

Contributor I

Thanks for the details above. I tried the steps detailed and it worked...for one time ?
After asking Alexa to pause all. When I came back later that day, the mic light was no longer lit and Alexa was not responding again...any further suggestions? TIA

UKMedia

Hi

First the obvious one, sorry! 🙂 Can you just check that the Mic hasn't been turned off by accident, just touch the Mic symbol to toggle back on.

Remember: Sometimes Red Wine helps :)

C

crossl77

Contributor I

Thank you for that. Totally didn’t realise that the mic was touch button as well...complete blonde moment! ?
Very much appreciated for you prompt reply. X

UKMedia

Thank you for that. Totally didn’t realise that the mic was touch button as well...complete blonde moment! ?
Very much appreciated for you prompt reply. X

Your not the first and you won't be the last! (Blond or not!) 🙂

Remember: Sometimes Red Wine helps :)

A

Abid

Lyricist I

And the solution was so simple. On going through the posts I too checked whether the microphone light on my Sonos One was on or not .... and it was not just a matter of touching it to light up and Alexa was back in the business. As somebody else remarked, “ made me feel
like an idiot”.

jccash

Lyricist II

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action.

Diag:8022698

Thank you for posting this. I had my Sonos One up and running then Spectrum Cable/Internet delivered a new router and I had to reset everything and for some reason I was unable to get my Sonos One to be on and respond to Alexa. I followed your instructions and now all is good.

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