Sonos One Not Responding to Alexa Comands

Forum|Forum|8 years ago
October 30, 2017
35 replies
62575 views

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action.

Diag:8022698

Sonos One

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Best answer by UKMedia

Hi Gazzstevens

Can you please try these actions:

- In the Alexa app, select 'Skills' and disable the Sonos Skill;
- In the Alexa app (PC version), select 'Smart Home' then 'Devices';
- Select 'Forget All' at the bottom of the screen;
- In the Sonos app, select 'Settings' and for each of the Sonos 1's remove 'Voice Recognition';
- If you have a Connect, please power down and then switch on and wait for it to boot;
- Power down the two Sonos 1's and then switch them back on and wait for them to boot;
- In the Sonos app, Select 'Manage' and then select 'Add a player or sub' and add the two Sonos 1's again. This will complete the set-up process again;
- In the Alexa app, select 'Skills' and ensure the Sonos skill is enabled, if not please 'Enable';
- In the Alexa app (PC version), select 'Smart Home' then 'Devices'
- Select 'Discover' at the bottom of the screen. Ensure that your Sonos 1's are displayed correctly and not shown as 'Off Line'. Also ensure that there are no devices with the same name (To ensure my Sonos devices are not duplicated, I've added Sonos to the end of each of my players within the Sonos App. Remember, if you want to do this, rename before selecting 'Discover';

Please retest and let me know the result.

Show previous replies

UKMedia

You may need to factory reset it it re add.

Remember: Sometimes Red Wine helps :)

Ryan S

Retired Sonos Staff

Have you tried going into the Amazon website to change the country location instead? alexa.amazon.co.uk would be the site for the UK.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

gazzstevensAuthor

Trending Lyricist I

So, the strangest thing. I have been using alexa website all the time. However this time when I went there and I selected country it put the postcode box underneath the country, instead of at the bottom, however the main thing, it saved the changes this time, so time and weather are both working. Who knows....

Thanks for the support

G

gazzstevensAuthor

Trending Lyricist I

Additional thing to note. When I was having the issues earlier of not being able to save changes, Alexa was also not playing songs when requested, now it seems to be working...

B

Breezy

Lyricist III

I have attempted the above, however I seem to be getting a very odd result. My Sonos ONE is playing on 'TheKitchen' through Alexa...however weirdly although this name is listed correctly in the Alexa app...there is also 'KitchenOne' which is listed as ONLINE. 'TheKitchen' is not Online. See attached screenshot of both Apps side be side. Any ideas.

(I only have one Sonos One, and one Play:1 called 'Portable')

jgatie

Each Sonos one will have two Smart device names. One is the Sonos name, which will show up on the Sonos app and handles the Sonos functions, the other is the Alexa name, which handles the Alexa functions.

B

Breezy

Lyricist III

Thanks jgatie. I assume I need to keep these names distinctly different as mine currently are. In the main it seems to work. Amazon music requests all seem to work fine...im just struggling with Radio. The verbal requests are 'heard' and show in Alexa app...but often its just silence. Think there must be a bug in the system somewhere...

jgatie

If your device is having trouble playing iTunes stations, I would submit a diagnostic after the problem happens and post the reference number here. This will allow the Sonos techs to diagnose what is happening.