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Contributor I
January 19, 2019

Sonos One not recognising Spotify or TuneInRadio

  • January 19, 2019
  • 25 replies
  • 1246 views
Hello community

I have:

1 x One w. Alexa in the kitchen.
2 x Play 1's and a Playbar in living room, and
2 x Play 1s and 1 x Connect in dining room.

I have installed an Echo Dot in living room, and synced so it can play the radio and Spotify through my speakers. Great.

However, now the Sonos One in the kitchen is not connecting to services like Spotify or TuneIn Radio. So, when asked to "play radio", it tells me "sorry, that device is offline'". Or, when asked to "play a song from Spotify" it tells me to "link to Spotify in your premium account".

Im stumped.

I want to keep the set up but also want to be able to instruct Alexa to play radio when cooking in the kitchen for example. Alexa still works and it can tell me the weather forecast for example, but I can't figure out how to get Spotify and TuneIn linked to the kitchen speaker, while keeping the same set up on the Echo Dot in the living room.

Can any kind soul in the community help....?

Thanks

John
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25 replies

mrjhmcdAuthor
Contributor I
February 1, 2019
So, the Echo Dot has somehow is/has overridden the Sonos One's capability to link to services/skills, either via a setting, or some malfunction in code.....Sonos and Amazon are not talking to each other. Turning my collection of Sonos on an off, enabling and disabling, factory resetting, etc - none of this is working, and is limiting the apparent capability of the speaker
UKMedia
February 1, 2019
Okay, well that is some small progress, can you now disable the Sonos skill again and then Re-Enable?
Remember: Sometimes Red Wine helps :)
mrjhmcdAuthor
Contributor I
February 2, 2019
Thanks. Yep done that again and still the Sonos One is not playing ball....TuneIn device is still off line....
UKMedia
February 2, 2019
In that case, can you submit a diagnostic and post the number in this thread - or you can contact tech support via Facebook or Twitter. If you post the number here it won't be looked at until Monday.
Remember: Sometimes Red Wine helps :)
mrjhmcdAuthor
Contributor I
February 2, 2019
Thanks UK Media, I have already submitted a diagnostic, see the number further up in the correspondence chain....but happy to do so again.