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mrjhmcd
Contributor I
January 19, 2019

Sonos One not recognising Spotify or TuneInRadio

  • January 19, 2019
  • 25 replies
  • 1246 views
Hello community

I have:

1 x One w. Alexa in the kitchen.
2 x Play 1's and a Playbar in living room, and
2 x Play 1s and 1 x Connect in dining room.

I have installed an Echo Dot in living room, and synced so it can play the radio and Spotify through my speakers. Great.

However, now the Sonos One in the kitchen is not connecting to services like Spotify or TuneIn Radio. So, when asked to "play radio", it tells me "sorry, that device is offline'". Or, when asked to "play a song from Spotify" it tells me to "link to Spotify in your premium account".

Im stumped.

I want to keep the set up but also want to be able to instruct Alexa to play radio when cooking in the kitchen for example. Alexa still works and it can tell me the weather forecast for example, but I can't figure out how to get Spotify and TuneIn linked to the kitchen speaker, while keeping the same set up on the Echo Dot in the living room.

Can any kind soul in the community help....?

Thanks

John
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25 replies

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UKMedia
UKMedia
February 1, 2019
That's strange then. Can you remove the Spotify account from Alexa App and re-add?
Remember: Sometimes Red Wine helps :)
mrjhmcdAuthor
Contributor I
February 1, 2019
Ok - when you describe the App do you mean mobile app or via the web on laptop?
UKMedia
UKMedia
February 1, 2019
It shouldn't make any difference.
Remember: Sometimes Red Wine helps :)
mrjhmcdAuthor
Contributor I
February 1, 2019
Ok, thanks, done that. Still getting " to play Spotify link your premium account using the Alexa app" and " BBC Radio 6 Music from TuneIn. Sorry, that device is offline".
UKMedia
UKMedia
February 1, 2019
Can you open the Alexa App>Settings and check if you Sonos One is shown as Off-Line? If it is, can you please power it down for 5 secs and then switch back on.

Edit:
I've just checked those two commands and they both work for me - sorry not much help to you!
Remember: Sometimes Red Wine helps :)
mrjhmcdAuthor
Contributor I
February 1, 2019
it appears to be online. The only one that is showing offline, is my Echo Dot. What in my mind appears somehow to have caused this problem in the first place....Speaker was working fine and connecting to both services, after I included Echo Dot and set this to also play from TuneIn and Spotfiy (set up in living room), the Sonos One (kitchen) is now not playing ball.
UKMedia
UKMedia
February 1, 2019
Can you power down the Echo Dot and then open the Alexa App>Smart Home and click 'Forget' next to your Echo Dot. Please retest?
Remember: Sometimes Red Wine helps :)
mrjhmcdAuthor
Contributor I
February 1, 2019
Hi. sos that didn't work. I have now powered up my Echo Dot, and when asking to play BBC Radio 6 from TuneIn in the Kitchen, it works! What's now not working is asking the same thing on the Sonos One itself. It seems as though the Echo Dot somehow is the master device....
mrjhmcdAuthor
Contributor I
February 1, 2019
I have the Echo Dot in the living room, and when there's no music playing I want to be able to give the same instruction to the Sonos One in the kitchen.....
mrjhmcdAuthor
Contributor I
February 1, 2019
Also when the music is playing in the kitchen Sonos, the speaker is ignoring me when asking it to turn off. But when I ask the Echo Dot to 'turn off music in kitchen" it works.....
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