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sophckm
Contributor I
Dec 30, 2017 8:24 PM UTC
Question

SONOS ONE - NOT PLAYING SPOTIFY MUSIC

Hey,

I purchased my Sonos One today and have been going through the set up.

I was having a lot of issues connecting it to my spotify as it was saying everything was linked but when I would ask Alexa to play something it would not recognise anything.

I think I've fixed that issue but now it does recognise when I ask it to play a song, it even says playing 'hello from adele' (for example) but then no music plays?

Can someone advise me on what to do please.
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    13 replies

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    Edward R
    Edward R
    Retired Sonos Staff
    Dec 20, 2018 10:52 AM UTC
    It's alright, we've received support calls intended for Sony in the past, so either way, not to worry. Comments are not meant to be deleted, you can edit them though.
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    Try searching our articles for help with your question: https://www.sonos.com/en/support
    adam hartley
    Lyricist I
    Dec 20, 2018 11:10 AM UTC
    Why can't you add a delete option? I just posted a pointless comment above and wanted to delete it. Not being able to makes me think that this is a pointless forum to continue interacting and engaging with, in all honesty.
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    Edward R
    Edward R
    Retired Sonos Staff
    Dec 20, 2018 11:37 AM UTC
    Myself, I can't add or remove features, though I'll be sure to pass your suggestion along. What comment do you want deleted?
    Translate
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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