SONOS ONE - NOT PLAYING SPOTIFY MUSIC

Forum|Forum|8 years ago
December 30, 2017
13 replies
9638 views

Hey,

I purchased my Sonos One today and have been going through the set up.

I was having a lot of issues connecting it to my spotify as it was saying everything was linked but when I would ask Alexa to play something it would not recognise anything.

I think I've fixed that issue but now it does recognise when I ask it to play a song, it even says playing 'hello from adele' (for example) but then no music plays?

Can someone advise me on what to do please.

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UKMedia

Hi

First open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable', this will fix this issue 90% of the time. If the problem persists, then please follow the steps I've listed within the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

Remember: Sometimes Red Wine helps :)

L

LewisE

Lyricist I

I am having a similar issue in which I ask Alexa to play something from my Spotify; it will say it will play it and then the song will not change or play. I restarted, tried unlinking etc, only now it says "sorry that device is offline" even though it is set up properly, connected to the internet and my Spotify premium account. If I ask it to play from Amazon Music it works fine. (As soon as I posted this I asked it and it worked perfectly, I've been sitting here trying to fix it for 45 minutes and now it just works, you cannot make this stuff up)

UKMedia

If you change your settings on the Sonos One, it will sometimes go offline and there may be a delay before it comes back on-line.

Remember: Sometimes Red Wine helps :)

R

rulli61

Contributor I

I had same issue, go to Alexa app then into smart homes and add device. Sorted

A

adam hartley

Lyricist I

Hi

First open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable', this will fix this issue 90% of the time. If the problem persists, then please follow the steps I've listed within the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

A

adam hartley

Lyricist I

I could kiss you. This was doing my nut in. Ta.

A

adam hartley

Lyricist I

Also - what is it with this forum? - the commenting/replying thing is broken. Please fix it Spotify.