SONOS ONE - NOT PLAYING SPOTIFY MUSIC

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Hey,

I purchased my Sonos One today and have been going through the set up.

I was having a lot of issues connecting it to my spotify as it was saying everything was linked but when I would ask Alexa to play something it would not recognise anything.

I think I've fixed that issue but now it does recognise when I ask it to play a song, it even says playing 'hello from adele' (for example) but then no music plays?

Can someone advise me on what to do please.

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UKMedia

Hi

First open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable', this will fix this issue 90% of the time. If the problem persists, then please follow the steps I've listed within the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

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Remember: Sometimes Red Wine helps :)

L

LewisE

Lyricist I

I am having a similar issue in which I ask Alexa to play something from my Spotify; it will say it will play it and then the song will not change or play. I restarted, tried unlinking etc, only now it says "sorry that device is offline" even though it is set up properly, connected to the internet and my Spotify premium account. If I ask it to play from Amazon Music it works fine. (As soon as I posted this I asked it and it worked perfectly, I've been sitting here trying to fix it for 45 minutes and now it just works, you cannot make this stuff up)

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UKMedia

If you change your settings on the Sonos One, it will sometimes go offline and there may be a delay before it comes back on-line.

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Remember: Sometimes Red Wine helps :)

R

rulli61

Contributor I

I had same issue, go to Alexa app then into smart homes and add device. Sorted

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A

adam hartley

Lyricist I

Hi

First open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable', this will fix this issue 90% of the time. If the problem persists, then please follow the steps I've listed within the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

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A

adam hartley

Lyricist I

I could kiss you. This was doing my nut in. Ta.

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A

adam hartley

Lyricist I

Also - what is it with this forum? - the commenting/replying thing is broken. Please fix it Spotify.

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