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jmhoye
Contributor I
January 18, 2018
Answered

Sonos One not playing certain skills such as Sleep Sounds

  • January 18, 2018
  • 19 replies
  • 3372 views
Sonos One is not playing certain skills such as Sleep Sounds (and other similar ambient noise skills). You ask it to open this skill and it does nothing. If you give it a further command in the skill it responds saying "you're currently enjoying Sleep Sounds, etc..." so it thinks it's playing it but it's clearly not.
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Best answer by Keith N
A reply from somebody at Sonos ( @keith ) with even a rough timescale would be appreciated.
jgatie is right about this. Given the generally tumultuous and fickle nature of software development, it would be unfair to set an expectation publicly when we cannot guarantee it's delivery. We'd much rather set the correct expectation, one time, rather than constantly revise previous statements and reset expectations.

However...

Ryan S has recently posted a helpful update from the team about this. Rest assured, the team is actively working to continue enhancing and bringing the best of Alexa to Sonos.

Thanks for keeping the conversation going!

19 replies

Show previous replies
Rottieluv
Lyricist I
February 26, 2018
Any update? We just purchased our very first Sonos instead of the HomePod (which was the initial plan). We use the Sleep Sounds continually; it’s our most used skill. I am extremely disappointed and rethinking my purchase decision. I thought Sonos was supposed to be this high tech, industry leader yet it can’t play ambient TP apps???
    tcafranz
    Contributor I
    March 23, 2018
    Another workaround (sorry if someone else posted this I didn’t dig through all replies)... I have an Echo Dot wired to CONNECT in my garage. I open sleep sounds on that Echo & it begins playing through Sonos in my garage as Line In from Dot. Then I just open the Sonos app & group my garage with Sonos ONE in bedroom real fast, then ungroup & voilà! Sleep sounds playing on Sonos One in my bedroom.
    dcallejon
    Lyricist I
    April 21, 2018
    @keith can you give status??? Thanks.

    No worries. It's on our list to bring full audio skill support to Sonos One.
    Keith N
    Keith N
    Sonos Staff
    April 23, 2018
    @keith can you give status??? Thanks.
    While it is still our goal to support all audio skills on Amazon Alexa, I do not have new information to share about this. I will be sure to update this topic and any other the moment I have an update. Thanks for your patience.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Apadana
    Trending Lyricist I
    April 25, 2018
    You know what,, i'm not going to go negative on sonos here but i'm hoping that whatever happens, sonos first fixes audio skills on alexa before they go with launching google assistant support.
    Because if they do then there probably wouldn't be time for this to be fixed
    Sonos One (2) stereo pared
    pearsoncw
    Lyricist I
    June 3, 2018
    Is there any time scale on this? It’s mildly annoying that every time I say “good morning” or “good night” I get “Audio actions are currently not supported on this device” instead of the nice message I requested, Alexa carries out the smart home requests associated with the “Good Morning” routine but doesn’t read the news and weather etc, seriously considering replacing the Sonos One in my bedroom with a dot just to have full functionality!!
    pearsoncw
    Lyricist I
    June 12, 2018
    A reply from somebody at Sonos ( @keith ) with even a rough timescale would be appreciated.
    jgatie
    jgatie
    June 12, 2018
    A reply from somebody at Sonos ( @keith ) with even a rough timescale would be appreciated.

    Sonos generally does not give timelines, especially on functionality that is heavily dependent on the work of other parties, as this one is.
      Keith N
      Keith NAnswer
      Sonos Staff
      June 13, 2018
      A reply from somebody at Sonos ( @keith ) with even a rough timescale would be appreciated.
      jgatie is right about this. Given the generally tumultuous and fickle nature of software development, it would be unfair to set an expectation publicly when we cannot guarantee it's delivery. We'd much rather set the correct expectation, one time, rather than constantly revise previous statements and reset expectations.

      However...

      Ryan S has recently posted a helpful update from the team about this. Rest assured, the team is actively working to continue enhancing and bringing the best of Alexa to Sonos.

      Thanks for keeping the conversation going!
      Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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