Contributor I

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Sonos One not playing Alexa output

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I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

Sonos One

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Ryan SAnswer

Retired Sonos Staff

I did some searching and found on a review of the Sonos One on "the-gadgeteer" that:

"At present, not all of Alexa’s voice commands work with the Sonos One, such as asking Alexa for a flash briefing, but an update will address this soon. "

That describes my issue. Certain skill commands are not working like the flash briefing or sleep sounds. So I will hope that info above is correct and an update will address it soon.

I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song or problems with targeted commands like play music in kitchen. I have a Sonos Play 1, Sonos One and Echo Dot.

I can confirm this, some of the Alexa Echo abilities aren't working on the Sonos One right now. Flash Briefing is one of the ones that we're hard at work on and should have brought to the Sonos One as soon as we can. Some features are Echo only right now, and might not be available on the Sonos One, like the Messaging and Calling features. That may change in the future, but we don't have any specifics to share.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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ShawnMN

Lyricist I

You certainly can return it if it’s within the return period... HEY SONOS I returned my FOUR speakers yesterday due to the lack of enabled Alexa functionality.... Shame on this company for releasing a product in the holidays when it’s still in beta testing and works poorly......

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Teri.C

Lyricist I

This fixed my same problem. Thanks for sharing.

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.

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bobbyboy68

Contributor I

Guys,,, just bought Sonos One and set up,, it worked fine asking Alexa ‘play my music in bedroom’ worked fine but now when I command she says ‘playing your music in bedroom’ but doesn’t actually play anything and can’t hear music,,,
I sent email to Sonos but got really poor reply asking for a dyanostics which have no idea how to do,,
Really disappointed in this speaker now,,,any suggestions before I bin it ??
Kind regards

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bobbyboy68

Contributor I

I have the same problem. I ask alexa to play Thriller and it says "Playing Thriller in the Bedroom" and then nothing happens.

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bobbyboy68

Contributor I

Same here, I’m about to give up and bin the speaker or give it away , Alexa won’t play my music and says she is,,,
Rip off if ask me

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UKMedia

Hi

Can you first disable the Sonos Skill in the Alexa App>Skills>Your Skills>Sonos and then Enable.

If the problem persists then please follow the steps I've listed in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

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Remember: Sometimes Red Wine helps :)

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nice guy

Lyricist III

Does the below work for just music playing problems or also the problems with skills playing like the white noise skills?

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.

This worked good people for when Alexa stops playing music (Music library is not yet supported)

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Andrew.Grigg

Contributor I

Hi I am haveing the same issue I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.
I have submitted a report (1357903453.)

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UKMedia

Hi I am haveing the same issue I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.
I have submitted a report (1357903453.)

Hi and welcome to the forum.

This is a very old thread, I suggest that you open a new thread and explain your set-up and specific problem, along with actions that you've already tried.

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Remember: Sometimes Red Wine helps :)

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