Contributor I

Answered

Sonos One not playing Alexa output

Forum|Forum|8 years ago
October 21, 2017
69 replies
20443 views

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

Sonos One

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Best answer by Ryan S

I did some searching and found on a review of the Sonos One on "the-gadgeteer" that:

"At present, not all of Alexa’s voice commands work with the Sonos One, such as asking Alexa for a flash briefing, but an update will address this soon. "

That describes my issue. Certain skill commands are not working like the flash briefing or sleep sounds. So I will hope that info above is correct and an update will address it soon.

I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song or problems with targeted commands like play music in kitchen. I have a Sonos Play 1, Sonos One and Echo Dot.

I can confirm this, some of the Alexa Echo abilities aren't working on the Sonos One right now. Flash Briefing is one of the ones that we're hard at work on and should have brought to the Sonos One as soon as we can. Some features are Echo only right now, and might not be available on the Sonos One, like the Messaging and Calling features. That may change in the future, but we don't have any specifics to share.

Show previous replies

H

hosono

Lyricist I

Got it. I didn’t realize that Amazon was limiting these feature uses. Makes it tough for Sonos and consumers.

Ryan S

Retired Sonos Staff

Hi guys, I just wanted to share that Flash Briefing will be available on the Sonos One by November 22nd.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

R

ROBBSKI

Enthusiast II

Can it be confirmed that the Sonos ONE is NEVER going to be able to be used for Drop In and phone calls, or are those features maybe coming "soon"?

P

pianomanplays

Lyricist I

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.

This worked good people for when Alexa stops playing music (Music library is not yet supported)

T

trevennelrich

Lyricist I

I got a solution that worked for me from another forum.... ....Then give the speaker a go.

This worked... but only for long enough to accept one instruction!!
It looks like the integration is not quite ready for primetime yet. Hopefully Sonos and Amazon will get this sorted out soon.

L

lyndonlarge

Lyricist I

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.

Lots of people are misunderstanding the original point made with things that Alexa currently doesn't provide. I can tell you from having the same experience as the original problem that ^ THIS ABOVE is the solution. It seemed that the Alexa app/account and my Sonos One lost their pairing but were still talking to each other. I asked to play BBC Radio 5 live and Alexa thought it was doing so but no sound came out of the Sonos One. After logging in as suggested above and removing both Alexa and Sonos from each other, reinstalling skills, voice control etc. worked. This problem has nothing to do with flash briefings not being available etc. The misunderstandings/tangents just distract from the solution. Well done this user for cutting through that and providing the actual answer.

W

Webopper

Contributor I

I ran into this same problem as the OP. Alexa.would wake, recognize the command to play music played mayn’t times before, and give the “Now playing XYZ Station from Pandora on Family Room”. This was followed by silence as it sounds like others have experienced I too was able to get it going by disconnecting and reconnecting services.

For me though, it seems to only happen if I start play music or whatever from a device and then use Alexa commands later. In fact, most of the normal Alexa music commands (stop, pause, play this or that) don’t work st all when I’ve started music on a Sonos device, but works great as long as I only use voice commands.

Not sure if that helps anyone, but I find it curious.

S

sarjeah

Lyricist III

Why aren't any of the sleep sounds working ?!?! Makes no sense when they are the most popular skills. Is this going to be fixed?!?! I really wanted this feature the most.

S

ShawnMN

Lyricist I

It's DECEMBER 12!!! I bought 4 of the Sonos ONES and like others are complaining, why in the heck will the SLEEP SOUNDS NOT WORK? Seriously??? I value those skills the most and will just return the three SONOS Ones that were purchased for bedrooms if the Sleep sounds won't be enabled. Like others have posted, why even release a product that's being advertised to work with Alexa when the software is still in BETA and extremely buggy?

I certainly hope that the launch of Google Home service on Sono's ONE goes much smoother next year. Please DO NOT release it until it's ready.... You're ONLY pissing off customers.... I want the sleep sounds, when will they work???

B

barbaradurel

Lyricist I

I bought this speaker precisely because of its Alexa integration to play sleep sounds. Crazy that it was sold when not ready to perform. I’m going to see if I can return it today.

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