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pkr
Contributor I
Jun 18, 2018 8:56 AM UTC
Answered

Sonos one - Microphone mute button, how t enable mute?

I just bought a Sonos One and its working very well.
I cant find any way to mute the microphone. Theres no option anywhere in the app (windows/iphone) and it seems theres no physical button on the sonos one?
How do i get the mutebutton to work and show that its muted?
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bockersjv
bockersjvAnswer
Local Superstar
Jun 18, 2018 9:32 AM UTC
Isn't there a button on the back of the Sonos One to mute the Microphone:
According to Sonos:-
Touch to turn the microphone on and off.
- When the light is on, voice control is on and you can use voice commands.
- When the light is off, voice control is off.
- When the light is off, you can still use voice commands. Just press and hold the mic button to talk to Alexa. When you release, voice control turns off again.
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7 replies

bockersjv
bockersjvAnswer
Local Superstar
Jun 18, 2018 9:32 AM UTC
Isn't there a button on the back of the Sonos One to mute the Microphone:
According to Sonos:-
Touch to turn the microphone on and off.
- When the light is on, voice control is on and you can use voice commands.
- When the light is off, voice control is off.
- When the light is off, you can still use voice commands. Just press and hold the mic button to talk to Alexa. When you release, voice control turns off again.
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UKMedia
UKMedia
Jun 18, 2018 3:04 PM UTC
The button is the mic symbol on the top of the Sonos One.
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Remember: Sometimes Red Wine helps :)
pkrAuthor
Contributor I
Jun 20, 2018 7:24 AM UTC
There are a button on the back, but thats unreachable as its mounted on a wall and the fitting cover that part.
The microphone symbol on the top dosnt react when pressed. No light is on after i press it?
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UKMedia
UKMedia
Jun 20, 2018 8:09 AM UTC
There are a button on the back, but thats unreachable as its mounted on a wall and the fitting cover that part.
The microphone symbol on the top dosnt react when pressed. No light is on after i press it?

Have you enabled the Sonos Skill in the Alexa App? If not then the mic is not active and pressing the mic symbol will have no impact as the Mic is already muted.
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Remember: Sometimes Red Wine helps :)
pkrAuthor
Contributor I
Jun 20, 2018 12:04 PM UTC
I didnt know i needed the alexa app. Thats a tad weird tbh. Is this documented antwhere?
I am in denmark btw, is this a language thing?

Thanks for all your great help and answers allready!
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UKMedia
UKMedia
Jun 20, 2018 12:52 PM UTC
The Mic is only used to receive Alexa commands, which isn't yet supported in Denmark. In this case, you don't need to worry about the mic.
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Remember: Sometimes Red Wine helps :)
    106rallye
    106rallye
    Jun 15, 2019 9:55 PM UTC
    If you haven’t turned on Alexa or Google Assistant on, the microphone is off. If Alexa or Google Assistant is installed you turn the microphone off by touching the microphone symbol on top of the One. You can tell that it’s off because it has it’s own little light: if you see only one light on top of your One, the microphone is off.
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