Contributor I

Sonos One mic not working at all

Forum|Forum|8 years ago
November 18, 2017
20 replies
17118 views

Hello, I just setup my Sonos One today. I've been using an Echo Dot for some time and it continues to work fine. However, during the setup of my One, and currently even if I put my mouth 2 inches from the One and say "Alexa", nothing happens. I can do the same with my Dot, no issue. It just seems like the Mic isn't working or is disabled. Diag number 8102699

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

S

slurbAuthor

Contributor I

I will add that I can' find any way to mute the mic. Is it just defective? I'm assuming, since I can't find any instructions to do so, just hitting the mic button *should* turn on the LED to show the mic is muted. Nothing happens with that either.

jgatie

The LED is hardwired to the mic and is on when the mic is on, not when it is muted. That is a security feature so those who are a little leary of devices listening in always can tell when the mic is on.

S

slurbAuthor

Contributor I

So how do I mute it if I want? I don't really want to, but I want to see if I can try, because as it stands it acts like it is on mute.

jgatie

The mic is turned off by physically pushing the mic button on the top of the device. There is no software on/off because of the privacy concerns.

S

slurbAuthor

Contributor I

Yeah, that's why I think I have a defective unit. That doesn't seem to do anything.

MikeV

Have you properly set up the Alexa Voice Service in the Sonos controller app? The mic may not be enabled if you haven't done this.

This is separate from the Sonos skill in the Alexa app, which just allows directing Alexa to play music over Sonos speakers.

The S in IOT stands for Security.

W

wahenderson

Lyricist I

I just set up two Sonos Play:1 speakers to be used with Alexa. The setup and discovery all seemed to work fine. However, the microphone does not appear to be working in either unit (suggesting user error). Where should the microphone light appear on the unit and what does it look like? The only light appearing on my unit is the on/off light on the top of the unit.

C

CVH

Lyricist I

I had the same issue and solved it by going through the Sonos app on my phone >Settings >Room Settings>Choose room and under Voice Services I was able to add Alexa. It was a bit strange as we did not need to go through this step with our other Sonos 1 and were close to returning the unit.