Contributor I

Sonos One mic not working at all

Forum|Forum|8 years ago
November 18, 2017
20 replies
17118 views

Hello, I just setup my Sonos One today. I've been using an Echo Dot for some time and it continues to work fine. However, during the setup of my One, and currently even if I put my mouth 2 inches from the One and say "Alexa", nothing happens. I can do the same with my Dot, no issue. It just seems like the Mic isn't working or is disabled. Diag number 8102699

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bdmangawang3

Lyricist I

Try swiping your finger across the microphone button (right to left). This enables the microphone. The light should come on and stay on.

This one worked for me. Thanks.

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LauraB93

Lyricist I

Try swiping your finger across the microphone button (right to left). This enables the microphone. The light should come on and stay on. Been struggling to get Alexa to respond for two days - countless google searches and you’ve fixed my problem with a simple swipe of the finger - thankyou!!

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rcandrade

Lyricist I

I will add that I can' find any way to mute the mic. Is it just defective? I'm assuming, since I can't find any instructions to do so, just hitting the mic button *should* turn on the LED to show the mic is muted. Nothing happens with that either. I have the same problem...

Ken_Griffiths

In addition to installing the Sonos Skill in the Amazon Alexa App, check the speaker device “room settings” in the Sonos App and ensure the “Amazon Alexa Service” is installed in the section entitled “Voice Services” and that “touch controls” are set to enabled...then power off/on the mic on the speaker itself. A tiny LED will light-up when the mic is active.

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Kilip

Lyricist I

I've tried going into app and turning on off touch controls. Powering off unit but still no love on one of my Sonos one microphones. All updated. Have been only using left side for a while and just tried turning on the right speaker and it's not working. Sent diagnostics and receipt is: 1499772525. Thanks in advance

Ken_Griffiths

I've tried going into app and turning on off touch controls. Powering off unit but still no love on one of my Sonos one microphones. All updated. Have been only using left side for a while and just tried turning on the right speaker and it's not working. Sent diagnostics and receipt is: 1499772525. Thanks in advance

I presume the Sonos One is stereo paired. If you are using the Google voice service, it only installs to the one (left) speaker, the other speaker mic is disabled. Just not sure if that’s what may have happened here in your case.

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Kilip

Lyricist I

Thanks . I'll unpair tomorrow and check it out

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Verant

Contributor I

I have been having the same issue, I have tried to turn the mic on the speaker with no luck (using the recommended methods above). The other problem with mine is that I don’t have the voice opinion under the services menu in the app on either my iPhone or Ipad? Not sure why as I used to have it there and wasn’t needed as Alexa wasn’t available but now that it is I’m trying to add it and it is not there, the only opinions there are the music services.

My Sonos One (Gen 2) is unpaired

If anyone could help me that would be great.

UKMedia

Hi

Can you confirm that you have Enabled the Sonos Skill within the Aleca App?

Remember: Sometimes Red Wine helps :)

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mskys

Contributor I

Have you properly set up the Alexa Voice Service in the Sonos controller app? The mic may not be enabled if you haven't done this.

This is separate from the Sonos skill in the Alexa app, which just allows directing Alexa to play music over Sonos speakers.

This worked for me

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