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twiglet
Contributor I
October 23, 2017

Sonos One doesn't work with Hue?

  • October 23, 2017
  • 34 replies
  • 18407 views
According to Amazon that's the case.

So i did a chat with Amazon support since the Sonos One is not finding my Phillips Hue lights (which work fine with the Dot)...



Can someone from Sonos weigh in on this? If i can't entirely replace my Dot with the Sonos One then it's going to get sent back.

Quite simply my Sonos One doesn't find my hue lights, but if i plug the Dot back in it disovers them fine, and they can be controlled via the One. If i unplug the Dot the lights become unreachable. All other smart home devices are ok.

I don't want to make this post too wordy, but i've done all the troubleshooting i can think of, inculding removing and re-adding voice services which i saw in another post. I have removed the Dot from my Alexa account, leaving just the One, still no joy.

My lights are using the v1 Hue Bridge in case that matters

Thanks
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34 replies

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Chris
Chris
Lead Maestro
March 2, 2018
It has nothing to do with Sonos that is your first problem. It is an alexa and hue issue.

If your frustrated call Sonos support as they will still help you.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
jamesx4
Contributor I
March 3, 2018
I can confirm that Sonos One works with Philips Hue v2 without existence of an Echo Dot in the mix. Had to add the Hue skill in Alexa app to connect Alexa to the Hue. Haven't had any problems for over a few weeks now. Just have to state the obvious here, make sure the mic is on for the Sonos One:8
drgoochmobile
Lyricist III
March 3, 2018
It's not V2 I am having the problem with. It's V1. I've ordered a new square hub, as there are other reasons to upgrade
MikeS6565
Lyricist I
September 21, 2018
Hi, I'd been having the same issue. Realised I hadn't confirmed my email for my Philips account. Ended up re-adding my bridge.
Try this:
Go to philips website https://www.philips.co.uk/c-m-li/hue
Make sure you have an account setup and that you've confirmed the email address.
As I had an old bridge, I deactivated it and then added my new bridge. Maybe do this anyway, even if you don't have a new bridge.
Alexa then discovered my lights instantly.
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