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Contributor I
October 24, 2017
Question

Sonos One Bugs

  • October 24, 2017
  • 15 replies
  • 1647 views
I've finished setting up my Sonos One in the Foyer location, but it doesn't work other than as a Play:1 or an Echo with no ability to play music unless I use the Sonos App.

Steps: :"Alexa, what's the weather?"
Actual/Expected: Successfully provides weather.

Alexa, play Blondie in the Foyer.
Actual: "I couldn't find anything called Foyer. To check device or group name go to settings in the Alexa app"
Expected: Plays Blondie in the Sonos-defined Foyer. Also tried unsuccessfully with Sonos-defined Living Room and Master Bedroom which were long standing Sonos locations.

Steps: "Alexa, ask Sonos to play Blondie"
Actual: "Shuffling songs by Blondie on Ruth's Sonos One". No music plays, but it is clear Alexa knew where it should play it.
Expected: Music plays on Sonos One which is assigned to the Foyer location in Sonos.

Steps: "Alexa, play Blondie"
Actual: "Shuffling songs by Blondie". No music plays.
Expected: Music plays

Steps: "Alexa, next song."
Actual: I can change the playback mode only when music is playing."
Expected: If I could hear the music, I would expect the next song to play. Even in this case where I can't hear the music, I thought that since I executed play Blondie above, it thought it was playing something and that it would move to a new song that I just couldn't hear.

Steps:
- open Alexa app
- Choose Ruth's Sonos One
- Use amazon music or other app to play music

Actual: No music plays.
Expected: Music selected on Alexa app plays. Note that this works successfully on our Echo and Echo Dot.

Some other notes. Many of the Alexa responses are cut off midstream and end with the bonk sound. To get the full responses above I had to try multiple times.

Note that using the Sonos app to select and play music works as it always did and I can select the Sonos One/Foyer, but even when done that way, no Alexa commands, e.g., "Next song" work as it doesn't realize its playing music.
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    15 replies

    Lyricist III
    October 26, 2017
    All 4 of my Sonos devices are "offline" according to Alexa. Doesn't recognise when music is playing, can't control music via voice. None of the remedies are working for me at all. It's basically a Play:1 that can tell me the weather or a joke atm. That's before even mentioning being slightly misled into thinking Spotify was already integrated... 😞
    Ryan S
    Retired Sonos Staff
    October 26, 2017
    Not sure how, but went to work, came home and all now fine ?. All good now.
    Just a guess, but Alexa checks for new devices every couple hours (in addition to when you ask). It might have been that which brought them up.

    All 4 of my Sonos devices are "offline" according to Alexa.
    For the Sonos One's can you go into the Sonos app and under Settings turn off voice control? Then, disable the Alexa skill. Finally, re-enable both and then ask Alexa to discover devices.
    Let us know how it goes.
    If that fails, can you submit a diagnostic from your Sonos system and reply back with your confirmation number?
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Lyricist III
    October 27, 2017
    Thanks Ryan S, still the same though after trying this again. Diagnostics conformation number 8009212
    Lyricist III
    October 29, 2017
    @Ryan S. I take it the lack of reply and loads of replies on other threads acknowledges that this particular issue is not currently fixable for me? All devices still offline according to Alexa. Been through the remedial steps endless times. Tried a sonos net connection, still the same. Seems to be something missing between Sonos and Alexa app. Never had an issue setting up a Sonos or Echo before. I fix IT issues for my job but this is making me feel like a right tech dumbass! Can't do anything to get it working. Did you check my diagnostics? Getting close to having to return the speaker unfortunately
    Ryan S
    Retired Sonos Staff
    November 1, 2017
    Sorry for the delay Butler11, I've looked over the diagnostic and replied to a different thread for you as well. I think it'd be best to work on this one live, so I'd advice that you give us a call on our support line.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.